Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Leslie

Las Vegas,NV

Summary

Experienced and motivated Department Supervisor with nine -year background independently managing multiple departments. Skilled at training, developing, and encouraging employees to reach their highest potential. Proficient in sales, inventory management, and merchandising. Strategic thinker with the ability to adapt to any situation and willingness to take on any challenge.

Overview

14
14
years of professional experience

Work History

Department Supervisor

Lowes
Henderson, NV
02.2019 - Current
  • Maintain stock of items, cleanliness, organization and provided excellent customer service.
  • Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Manage team of multiple employees, delegated tasks and held each employee accountable for completing assignments.
  • Maintain overall leadership responsibility of store in absence of store manager.
  • Train and develop employees to advance within the company.
  • Offer hands-on assistance to customers, assessing needs, addressing issues, and solving problems.

Front End Support Manager

Lowes
Henderson, NV
02.2016 - 02.2019
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Performed administrative duties such as, ordering supplies, payroll, and overseeing the cash office.
  • Resolved customer conflicts and maintained relationships.
  • Maintained overall leadership in absence of Store Manager.
  • Market trainer for Front End Support Manager position.

Department Manager - Electrical

Lowes
Henderson, NV
03.2012 - 02.2016
  • Evaluated and managed performance of department team members, gave regular feedback and executed dialogues, development plans and follow-ups.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Head Casher

Lowes
Henderson, NV
07.2011 - 03.2012
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Educated employees on register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier/Cash Office Associate

Lowes
Henderson, NV
04.2009 - 07.2011
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and sign up for credit cards.

Cashier/File Clerk

Findlay Chevrolet
Las Vegas, Nevada
10.2008 - 03.2009
  • Examined, categorized and sorted incoming documents.
  • Classified files based on source, type or other details.
  • Responsible for directing phone call to employees.
  • Provided exceptional customer service by handling all transactions.

Housekeeper

Mirage Hotel & Casino
Las Vegas, NV
07.2008 - 11.2008
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Documented and reported necessary facility and building repairs observed.
  • Maintained clean and comfortable environments in hotel rooms by vacuuming, cleaning windows and dusting.

Education

Associate of Science - Nursing

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Sierra Vista High School
Las Vegas, Nv
06.2008

Skills

  • Sales Leadership
  • Inventory Management
  • Retail Operations
  • Handling Complaints and Inquiries
  • Decision Making
  • Delegation and Supervision
  • Superior Work Ethic
  • Adaptable to Changing Demands
  • Multitasking and Prioritizing
  • Employee Development

Timeline

Department Supervisor

Lowes
02.2019 - Current

Front End Support Manager

Lowes
02.2016 - 02.2019

Department Manager - Electrical

Lowes
03.2012 - 02.2016

Head Casher

Lowes
07.2011 - 03.2012

Cashier/Cash Office Associate

Lowes
04.2009 - 07.2011

Cashier/File Clerk

Findlay Chevrolet
10.2008 - 03.2009

Housekeeper

Mirage Hotel & Casino
07.2008 - 11.2008

Associate of Science - Nursing

College of Southern Nevada

High School Diploma -

Sierra Vista High School

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Charlotte Leslie