MAP database
Experienced Collections Specialist bringing 14 years of collection experience. Proficient in SECU collection procedures, well versed in MAP program and working with members on payment plans and alternative debt restructuring options. Recognized as a dedicated professional who is driven serve both members and SECU.
As office administrator I over see all finances and HR issues. Additionally, I am responsible for regulatory and compliance standards. Proficient in excel and quick books.
During my career at SECU, I worked in many different roles. Beginning as a loan processor and progressed to Senior Financial Services Officer II. The last few years with SECU I served as MAP coordinator/specialist/contact for district questions and responsible for branch mortgage collections as well. Over the years I acquired many different certifications including Tax preparation (Vita), Insurance license, notary, and mortgage lending certification. Additionally, I held the role of Insurance Coordinator/ District Specialist for my last 2 years. Through my time at SECU I worked in all areas including opening accounts, teller operations, personal and mortgage lending, collections and insurance. Lastly, I also had the opportunity of working on branch audit reports, managerial skills, and serving on advisory boards.
Proficient in all areas of SECU collections with emphasis in MAP
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FDR
Default Manager
Bob white
Margo
LOS
Excel
Quickbooks