Da' Meon Wilkes
Riverside,CA
Summary
Government and social services professional with 6+ years of experience in county government, crisis intervention, and community-facing service delivery. Skilled in supporting vulnerable populations through trauma-informed practices while navigating complex governmental, legal, and regulatory systems. Known for translating clinical, social service, and public policy information into clear, accessible guidance for residents, partner agencies, and multidisciplinary teams. Brings a unique blend of MSW-level clinical training and public administration expertise, supported by a strong foundation in program operations, interagency coordination, and compliance-driven documentation. Currently completing an MPA with a Graduate Certificate in City/County Management, strengthening capabilities in local government operations, policy implementation, and strategic decision-making. Recognized for exceptional organization, accuracy under pressure, and the ability to manage high-volume workloads while maintaining excellent communication and professional standards.
Overview
7
7
years of professional experience
Work History
Policy Analyst (Graduate Residency)
Deloitte
02.2025 - 08.2025
- Collaborated with Deloitte consultants on a policy analysis for the HUD-VASH program, focusing on identifying barriers veterans face in securing private-market housing.
- Conducted qualitative research, content analysis, and codebook development using academic sources, policy documents, and news media.
- Evaluated utilization gaps, landlord discrimination issues, administrative delays, and federal housing policy barriers.
- Developed policy recommendations to improve voucher utilization, client outcomes, and cross-agency collaboration (VA, HUD, Continuum of Care partners).
- Presented findings and proposed implementation strategies to Deloitte client and university faculty.
- Developed detailed reports on legislative changes impacting relevant sectors.
- Conducted policy research and analysis to support evidence-based decision-making.
- Facilitated stakeholder engagement sessions to gather input on policy development.
Chemical Dependency Counselor Public Service & Gov
Kaiser Permanente
10.2023 - Current
- Deliver public-facing educational groups and workshops focused on health literacy, addiction recovery, behavioral change, and navigating complex systems.
- Translate clinical and regulatory concepts (treatment requirements, privacy rules, program rules) into understandable guidance for diverse patient populations.
- Collaborate with courts, probation, DMV programs, and employers by preparing compliance documentation, treatment summaries, and progress reports.
- Facilitate large psychoeducational groups, guiding discussions, presenting structured content, and answering questions in a clear, engaging way.
- Coordinate communication with interdisciplinary teams (physicians, nurses, case managers, administrators) to ensure consistent messaging and alignment with policy.
- Provide crisis support requiring calm, structured communication to patients, families, and staff, maintaining professionalism in high-pressure situations.
- Conducted group therapy sessions to facilitate peer support and enhance recovery strategies among participants.
- Developed individualized treatment plans for clients, addressing specific chemical dependency issues and goals.
Social Worker II
County of Riverside
09.2022 - 09.2023
- Served as a frontline representative for Riverside County, communicating directly with residents, families, hospitals, and partner agencies in high-volume public service settings.
- Conducted needs assessments, interviews, and service coordination to support county residents navigating behavioral health, legal, and social service systems.
- Coordinated interdepartmental communication with law enforcement, hospitals, county counsel, and public guardians to ensure accurate, timely, and policy-compliant handling of cases.
- Prepared formal reports and documentation used in administrative reviews, conservatorship evaluations, and interagency decision-making.
- Educated residents and families on county programs, rights, legal processes, and next steps using clear, accessible language.
- Supported LPS conservatorship processes, collaborating with legal and governmental partners and contributing policy-informed documentation.
Clinical Therapist Lead
Telecare Corporation
08.2020 - 08.2022
- Supported program operations for county-partner behavioral health services, ensuring alignment with public-sector standards, contracts, and regulatory expectations.
- Communicated program updates, challenges, and outcomes to county representatives, city partners, and organizational leadership through meetings, reports, and briefings.
- Developed internal policies, workflows, and communication structures that improved service coordination, documentation quality, and interdepartmental efficiency.
- Supervised and trained staff, strengthening team skills in communication, documentation, cultural responsiveness, and customer service.
- Facilitated orientation sessions, workshops, and resource education for participants and partner agencies.
- Maintained high-quality reporting and documentation consistent with state, county, and organizational guidelines.
Clinical Therapist II Lead
Recovery Innovations
06.2020 - 01.2022
- Oversaw daily functions of a county-affiliated urgent care program, serving walk-in residents seeking immediate behavioral health support.
- Served as a communication bridge between hospitals, law enforcement, county departments, homeless outreach teams, and community organizations.
- Conducted crisis triage and safety assessments, providing clear, timely information to residents, families, and partners.
- Presented program information and operational updates at interagency meetings, improving coordination and strengthening relationships with public agencies.
- Helped develop communication workflows and operational processes to enhance access, responsiveness, and cross-agency collaboration.
- Ensured compliance with county documentation standards, legal hold regulations, and state-mandated reporting requirements.
Community Engagement & Public Service
Option House
08.2018 - 08.2019
- Served as a public-facing representative for a domestic violence shelter, providing resource navigation, safety planning, and ongoing support to residents.
- Coordinated with law enforcement, legal advocates, CPS, and community agencies to ensure resident safety and continuity of services.
- Delivered workshops and educational sessions on housing, financial stability, community resources, and long-term planning.
- Managed daily shelter operations, documentation, resident communication, and coordination with leadership.
- Provided conflict resolution, crisis intervention, and trauma-informed support, while maintaining a safe, structured environment.
- Managed policy documentation and compliance processes to ensure regulatory adherence.
- Analyzed policy changes, recommending adjustments for enhanced clarity and effectiveness.
- Coordinated with cross-functional teams to streamline policy implementation across departments.
- Delivered comprehensive training sessions to staff members on new and updated policies, increasing overall compliance rates.
Education
Master of Public Administration (MPA) - Public Policy And Administration
University of Southern California
Los Angeles 08.2025
Graduate Certificate in City/County Management - Government
University of Southern California
Los Angeles 08.2025
Master of Social Work (MSW) - undefined
University of Southern California
05.2019
Bachelor of Arts - Sociology
California State University, San Bernardino
06.2017
Skills
- Public-Sector Communication
- Government Relations & Interagency Coordination
- Public Speaking & Presentation Delivery
- Policy Analysis & Program Evaluation
- Community Outreach & Stakeholder Engagement
- Program Operations & Service Coordination
- Documentation, Reporting & Compliance
- Customer-Facing Communication
- Strategic Planning & Cross-Functional Collaboration
- Client advocacy
- Verbal communication
- Clinical documentation
- Teamwork and collaboration
- Ethical leadership
- Public speaking
- Economic development
- Multicultural competence
Timeline
Policy Analyst (Graduate Residency)
Deloitte
02.2025 - 08.2025
Chemical Dependency Counselor Public Service & Gov
Kaiser Permanente
10.2023 - Current
Social Worker II
County of Riverside
09.2022 - 09.2023
Clinical Therapist Lead
Telecare Corporation
08.2020 - 08.2022
Clinical Therapist II Lead
Recovery Innovations
06.2020 - 01.2022
Community Engagement & Public Service
Option House
08.2018 - 08.2019
Master of Social Work (MSW) - undefined
University of Southern California
Bachelor of Arts - Sociology
California State University, San Bernardino
Master of Public Administration (MPA) - Public Policy And Administration
University of Southern California
Graduate Certificate in City/County Management - Government
University of Southern California