Marcy Fishgold
Phoenix,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Dining Services Employee
Mountain Park Senior Living
03.2012 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Exceeded guest expectations through personalized attention to dietary needs or preferences.
- Streamlined communication between front-of-house and back-of-house teams, minimizing order errors and delays.
Education
Biology
Monroe Community College
Rochester, NY09.1988
Skills
- Excellent customer service
- Strong multitasking
- Team player mentality
- Food safety knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Timeline
Dining Services Employee
Mountain Park Senior Living
03.2012 - Current
Biology
Monroe Community College
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