MYRNA ARZATE
San Diego,CA
Summary
Insightful manager with 19 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing manager Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Confident manager with exemplary subordinate and disiplinate skills. Successful leader with more than 19
years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Overview
29
29
years of professional experience
Work History
Manager's Assistant
Mc Donald sutherland
06.2004 - 07.2020
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
- Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Exportación and Importación
Transportes logística
06.2018 - 07.2019
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Manager
Rubios Costal Grill
06.2011 - 08.2017
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Manager's Assistant
Carl's Jr
11.2003 - 05.2009
Human Resources Assistant
Sanyo video component
08.1996 - 11.2003
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application,
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Reviewed and processed payroll-related actions,data accuracy and comply with company
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Developed and maintained training materials and benefits packets for new hires.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Prepared and set up new employee orientations.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Coordinated training schedules and filed crucial administrative paperwork.
- Assisted with bills for pay,payroll, botches and more.
Sycuan Hotel Resources
Hotel Agent
11.2023 - Current
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Maintained a clean work environment, promoting both safety and efficiency on the rig site.
- Promoted workplace safety culture by participating in safety meetings and offering suggestions for hazard mitigation strategies.
- Demonstrated commitment to continuous improvement by actively seeking out opportunities for professional development within the field.
- Supported drilling teams by providing essential tools and supplies as needed throughout the project lifecycle.
- Enhanced drilling efficiency by maintaining and repairing casing equipment.
- Ensured compliance with industry regulations by adhering to standard operating procedures during all casing activities.
- Established strong relationships with colleagues and supervisors, contributing positively to overall team morale and performance.
- Collaborated with team members, ensuring smooth operations during casing installation processes.
- Optimized resource utilization through effective management of materials, personnel, and equipment needs at each stage of the operation.
- Safeguarded wellbore integrity with proper centralizer placement on casing strings.
- Maximized operational effectiveness by accurately measuring and cutting casings according to job specifications.
- Increased team safety, meticulously following drilling protocols and conducting regular safety briefings.
- Streamlined casing processes, leading to smoother operations and fewer delays.
- Enhanced operational safety, conducting regular equipment and safety checks.
- Boosted crew morale and motivation, leading by example and maintaining positive work environment.
- Improved team coordination, conducting effective pre-job planning sessions and debriefs.
- Enhanced project documentation, meticulously recording all operational parameters and outcomes.
- Ensured operational efficiency on rig floor by expertly managing casing and tubing operations.
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Offloaded and loaded crane load and assisted crane operator.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Overhauled safety protocols, ensuring a secure environment for guests and employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Developed and implemented promotional strategies to increase occupancy.
- Created and managed accurate occupancy forecasts and budgets.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Fostered safe lodging environment with reliable and effective security services.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Evaluated and promptly resolved lodging facility operational issues.
Education
High School Diploma -
UABC
TIJUANA BC07.1993
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Team motivation
- Retail operations management
- Performance reviewing
- Succession planning
- Consulting
- Project management abilities
- Orientation and training
- Task delegation
- Schedule oversight
- Sales reporting
- Sales growth
- Recruiting and interviewing
- Employee scheduling
- Customer relations
- Business administration
Education and Training
other
Experience
["Managers, All Other"],["Secretaries and Administrative Assistants, Except Legal, Medical, and Executive"]
Languages
Spanish
Native or Bilingual
Corean
Limited Working
Chinese (Mandarin)
Limited Working
Vietnamese
Limited Working
English
Professional Working
Timeline
Sycuan Hotel Resources
Hotel Agent
11.2023 - Current
Exportación and Importación
Transportes logística
06.2018 - 07.2019
Manager
Rubios Costal Grill
06.2011 - 08.2017
Manager's Assistant
Mc Donald sutherland
06.2004 - 07.2020
Manager's Assistant
Carl's Jr
11.2003 - 05.2009
Human Resources Assistant
Sanyo video component
08.1996 - 11.2003
High School Diploma -
UABC
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