Summary
Overview
Work History
Education
Skills
Timeline
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Austin Stout

Tigard,OR

Summary

Dynamic professional with a proven track record in sales and customer service excellence, particularly at T Mobile Retailer. Skilled in mobile device management and problem-solving, I consistently enhance customer satisfaction and achieve sales goals. Demonstrated adaptability and a goal-oriented mindset contribute to my ability to thrive in team environments and drive business success.

Overview

3
3
years of professional experience

Work History

T Mobile Rep

T Mobile Retailer
07.2024 - Current
  • Performed troubleshooting tasks for device-related issues, improving customer satisfaction rates.
  • Collaborated with cross-functional teams to address escalated customer concerns quickly and effectively.
  • Achieved sales goals consistently through persuasive communication skills and an unwavering commitment to excellence in service delivery.
  • Assisted team members in achieving sales targets through collaborative efforts and product knowledge sharing.
  • Streamlined inventory management processes, ensuring timely stock replenishment and minimizing out-of-stock instances.
  • Conducted thorough needs assessments for customers, recommending the most suitable mobile plans and devices based on their requirements.
  • Maintained up-to-date knowledge on industry trends, products, and services to provide accurate information to customers.
  • Delivered exceptional in-store experiences for customers, resulting in positive feedback and recommendations.
  • Managed high call volumes while maintaining a professional demeanor under pressure, contributing to overall team success.
  • Developed strong relationships with customers, leading to increased trust and repeat business.
  • Trained new employees on company policies, procedures, products, and services for seamless integration into the team environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Front End Courtesy Clerk

Safeway
08.2022 - 03.2024
  • Ensured efficient operations by stocking shelves with products and organizing merchandise displays to promote sales.
  • Collaborated with team members to provide seamless service during high-traffic periods, facilitating faster checkouts for customers.
  • Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
  • Supported loss prevention efforts by monitoring self-checkout lanes for potential theft or misuse of equipment.
  • Participated in regular inventory counts, helping to maintain accurate records of available stock levels within the store.
  • Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Increased productivity within the front end team through effective communication regarding task assignments and priorities during shifts.
  • Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
  • Handled challenging situations professionally, resolving customer concerns with a calm and empathetic approach.
  • Provided support in maintaining store security by monitoring entrance and exit points, reporting any suspicious activity to management promptly.
  • Assisted colleagues in completing various tasks as needed, contributing to a positive and collaborative team environment.
  • Restocked and organized merchandise in front lanes.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

General Service Worker

McDonalds
03.2022 - 05.2022
  • Enhanced customer satisfaction through timely completion of tasks and maintaining a clean work environment.
  • Assisted in training new employees, ensuring they were well-equipped to perform their job duties effectively.
  • Provided excellent customer service by addressing inquiries promptly and resolving issues efficiently.
  • Performed routine maintenance tasks to keep equipment running smoothly and prevent costly breakdowns.
  • Maintained accurate records of completed tasks, enabling efficient tracking of progress for management review.
  • Demonstrated adaptability by quickly learning new skills as required for various job functions within the organization.

Education

High School Diploma -

Summit Charter High School
03.2024

Skills

  • Sales techniques
  • Problem-solving abilities
  • Adaptability and flexibility
  • Merchandising understanding
  • Professional demeanor
  • Customer service excellence
  • Effective communication
  • Team Player
  • Mobile Device Management
  • Persuasion techniques
  • Goal-oriented mindset
  • Teamwork and Collaboration

Timeline

T Mobile Rep

T Mobile Retailer
07.2024 - Current

Front End Courtesy Clerk

Safeway
08.2022 - 03.2024

General Service Worker

McDonalds
03.2022 - 05.2022

High School Diploma -

Summit Charter High School

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Austin Stout