Kenyetta Jones

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• Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
• Properly handled, transported, and disposed of recycled materials.
• Followed safety precautions to avoid personal injury and provide safe work environment.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Safely and effectively handled wide range of cleaning products and solutions.
• Collaborated with other team members to complete complex repair projects within deadline constraints.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Cleared public and private areas of debris before and after events.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Assisted in training new hires and offered ongoing support to help them reach their full potential.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Liaised with customers, management and sales teams to better understand customers needs and recommend appropriate solutions
• Consulted with third party contractors to resolve discrepancies and create expert solutions.