Savannah Brodka
Montebello,Ca
Summary
Currently employed as a Service Manager with a specialization in customer service, teamwork, and communication. As well as working towards higher and more efficient ways to increase sales. On top of daily responsibilities of managing staff members, training, inventory, and invoicing a main focus with 5 years of customer service experience is to maintain strong relationships with clients and further growing in a management position.
Overview
5
5
years of professional experience
Work History
Service Manager/Server/Bartender
Lucille's Smokehouse Barbeque
Montebello, CA
05.2017 - Current
- Maintaining effective customer service by responding to service requests quickly .
- Managing/Ordering Inventory and Invoicing.
- Managed efficient teams of up to 30 employees
- Training service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training/onboarding.
- Quality Control, Monitored product quality and communicated necessary improvements to superintendent.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Human Resources: monitoring, documenting, and solving conflicts between staff.
Facilitator/Instructor
Robots - 4- U
, CA
06.2016 - 08.2016
- Conducted classes for children enhancing their knowledge on programming robots.
- Education based programming.
- Time Management.
Education
No Degree - Graphic Communications
California State University of Los Angeles
Los Angeles, CASkills
- Recruitment and Hiring
- Delegating Assignments and Tasks
- Costumer Service
- Teamwork
- Money Handling
- Front of House Management
- Investigating Complaints
- Quality Assurance
Timeline
Service Manager/Server/Bartender
Lucille's Smokehouse Barbeque
05.2017 - Current
Facilitator/Instructor
Robots - 4- U
06.2016 - 08.2016
No Degree - Graphic Communications
California State University of Los Angeles