JENNIFER NORRIS
Customer Service Professional
CHARLESTON,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Muddy Waters Coffee
Charleston, SC
06.2016 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by 10% by promoting complementary products and educating customers about store promotions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Personal Assistant
Haas Saw
Summerville, SC
08.2018 - 08.2019
- Responded to 30+ emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Arranged domestic travel plans and itineraries.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Shift Supervisor
Biggby Coffee
Summerville, SC
02.2008 - 06.2016
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams of 5 to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts -
Trident Technical College
Charleston, SCSkills
Cultural Awareness
Excellent Communication
Multitasking Abilities
Problem-Solving
Customer Relations
Analytical and Critical Thinking
Organization and Time Management
Microsoft Office