JENNIFER NORRIS

Customer Service Professional

CHARLESTON,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Certification

Work History

Assistant Manager

Muddy Waters Coffee

Charleston, SC

06.2016 - Current

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales revenues by 10% by promoting complementary products and educating customers about store promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Personal Assistant

Haas Saw

Summerville, SC

08.2018 - 08.2019

Responded to 30+ emails and other correspondence to facilitate communication and enhance business processes.
Oversaw personal and professional calendars and coordinated appointments for future events.
Arranged domestic travel plans and itineraries.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.

Shift Supervisor

Biggby Coffee

Summerville, SC

02.2008 - 06.2016

Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Delivered superior training and leadership to teams of 5 to boost performance and help team members achieve performance targets.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Arts -

Trident Technical College

Charleston, SC

Skills

Cultural Awareness

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