Tanaya Watson
Philadelphia,PA
Summary
Adept at streamlining pharmacy operations, I significantly enhanced workflow efficiency and patient satisfaction at Rite Aid. My expertise in medication dispensing and inventory management, coupled with exceptional team collaboration, led to a noticeable improvement in service quality. My proactive approach and problem-solving skills ensure optimal pharmacy performance and customer loyalty.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
West Girard Health Pharmacy
09.2022 - Current
Pharmacy Technician
Walmart
10.2010 - 09.2021
Pharmacy Technician
Rite Aid
11.2004 - 12.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Education
Pharmacy Technician - Pharmacy Technician
Cittone Institute
Philadelphia, PA02.2004
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Pharmaceutical Calculations
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Drug Inventory Management
- Prescription Interpretation
- Advanced math skills
- Manual and automated medication dispensing
- Verifying orders
- Compounding Techniques
- Receiving incoming supplies
- Medication Storage Procedures
- Regulatory Compliance
- Order Verification
- Secure storage of medications
- Drug Interaction Awareness
- Updating medication histories
- Dosage Form Preparation
- Drug storage procedures
- Interpreting orders
- Aseptic Techniques
- FDA Drug Safety Guidelines
- Drug utilization review
- Staff Development
- OTC Recommendations
- Drug Monitoring
- Intravenous admixture preparation
- Patient education and counseling
- New Hire Onboarding
- Record preparation
- Operations Support
- Medication Therapy Management
- Billing support
- Attendance oversight
- Supporting pharmacy operations
- Pharmacy operations
- Resolving customer issues
- Ordering and stocking medications
- Proper labeling
- FDA and HIPAA compliance
- Troubleshooting malfunctioning equipment
- Insurance reconciliation
- FDA compliance
- Proper labeling procedures
- Point of sale systems proficiency
- Labeling prescriptions
- Quality assurance and control
- Customer Service
- Data Entry
- Attention to Detail
- Prioritization and Organization
- HIPAA Compliance
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Team Coordination
- Insurance processing
- Inventory Tracking
- Certified Pharmacy Technician (CPhT)
- Creative Thinking
- Inventory Management
- Analytical Thinking
- Relationship Building
- Patient Profile Setup
- Resolving Complaints
- Employee Training
- Medication Storage and Labeling
- Prescription Refill Fulfillment
- Staff Leadership
- Payment Processing
- Equipment Cleaning and Maintenance
- Medical Insurance Claims Processing
- Confidentiality Practices
- Insurance Claim Processing Software
- Medication Documentation
Timeline
Pharmacy Technician
West Girard Health Pharmacy
09.2022 - Current
Pharmacy Technician
Walmart
10.2010 - 09.2021
Pharmacy Technician
Rite Aid
11.2004 - 12.2009
Pharmacy Technician - Pharmacy Technician
Cittone Institute
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