Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Eddy

Bay City,MI

Summary

With numerous jobs under my belt, all within the hospitality or restaurant industry, I bring a sense of urgency and cohesiveness to any job at hand. I'm punctual, adaptive, eager, and above all else a hard worker who strives to creative a safe and welcoming space to all patrons. I thrive in situations where I'm under pressure, can think on my feet, and have incredible written and verbal communication skills. I take myself and any job very seriously, and always strive to be the very best at what I do.

Overview

7
7
years of professional experience

Work History

Behavior Technician

Michigan Autism Center of Midland
11.2023 - 03.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Behavior Technician

Autism of America
05.2023 - 11.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

Janitorial Staff Member

Enviro-clean Inc
02.2023 - 05.2023
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.

Dining Room Steward

American Cruise Lines
08.2021 - 01.2022
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Stocked server areas with supplies before, during and after shifts.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Monitored dining rooms for safety and customer needs.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Provided timely checks on guest needs and brought requests.
  • Restocked tables, wait staff areas and order staging areas.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Refilled drinks and checked with diners to meet specific needs.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Home Care Provider

Therapeutic Living Centers for the Blind
05.2019 - 06.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Barista

Starbucks
09.2017 - 04.2019
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Described menu items to customers and suggested appealing products.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Wrapped, labeled and dated food items for sale.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Checked brewing equipment for proper functionality.
  • Created signs and displays to advertise store products or events.

Education

High School Diploma -

Twin Palms High School
06.2011

Skills

  • Preventive Maintenance
  • Facility Opening and Closing
  • Heavy Lifting
  • Responsible and Dependable
  • Attention to Detail
  • Inventory Management
  • Positive Team Player
  • Quality Control
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Strong Work Ethic
  • Productivity and Time Management
  • Problem-Solving
  • Customer Service-Focused
  • Autism Spectrum Disorder Knowledge
  • Behavioral Management
  • Positive Reinforcement

Timeline

Behavior Technician

Michigan Autism Center of Midland
11.2023 - 03.2024

Behavior Technician

Autism of America
05.2023 - 11.2023

Janitorial Staff Member

Enviro-clean Inc
02.2023 - 05.2023

Dining Room Steward

American Cruise Lines
08.2021 - 01.2022

Home Care Provider

Therapeutic Living Centers for the Blind
05.2019 - 06.2021

Barista

Starbucks
09.2017 - 04.2019

High School Diploma -

Twin Palms High School

Similar Profiles

CREATE PROFILE
Michael Eddy