Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Kelly

North Las Vegas,NV

Summary

Successful IT Project Manager (CARX-23-11800129-COb-OCA) with 17+ years of experience. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Project Manager /Business Analyst (Full Time)

Caesars Entertainment
03.2020 - Current
  • Works cross-functionally with integrators, network and sales teams to launch new data centers and sportsbook internet connections
  • Leading the successful switch from one large integrator to another, valued at more than $360K.
  • Tracks cost, scope, quality, customer satisfaction, and 10+ other project metrics using Confluence, improving project delivery time by 48 hours.
  • Manages the inventory of over 725 circuits and internet connections, worth a total of $700,000 a month.
  • ·Over $4 million in circuits and internet connections are managed for 40 data centers, 660 telecommunications lines, and 300 service accounts.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created dashboards to monitor and track key performance indicators.

IT Project Manager (Full Time)

Clark County Credit Union
02.2019 - 10.2020
  • Developed processes and standard operating procedures for the project office.
  • $1 million projects were completed on time, within budget, and within scope.
  • Developed and implemented the full change request procedure to make sure new requests are routed correctly.
  • Used cost tracking and variation analysis to manage projects with budgets between $760K and $2.5M, enabling precise forecasting.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.

IT Project Manager (Full Time)

International Gaming Technology
03.2015 - 02.2019
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
  • Delivered 52+ difficult projects ahead of schedule, within budget, and with superior quality, earning a 4.5 basis-point customer satisfaction rating.
  • Managed 120+ member cross-functional teams that I led, and I promoted teamwork to consistently fulfill project targets.
  • Maintained solid connections with 40+ significant stakeholders by managing expectations, resulting in a stakeholder satisfaction score of 81%.
  • Kept stakeholders updated on projects with regular updates about strategy, adjustments, and progress.

Project Coordinator (Contract)

Caesars Entertainment
08.2014 - 03.2015
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • In the first month after introduction, a productive ticket tracking system reduced schedule conflicts by 74%.
  • Coordinated $300K remodeling of 47 offices, which resulted in the loss of 200+ staff.
  • Coordinated the timely and cost-effective completion of 26 corporate projects at 12 various casinos.
  • Created a facility incident report ticketing system which led to 67% faster response times.

Sr. Desktop Support Project Manager (Full Time)

Univeristy Medical Center
10.2006 - 07.2012
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Oversaw the installation of new IT hardware, such as IoMT (Internet of Medical Things) devices, software, 120 printers, 360 PCs and monitors, and other peripherals, in a new facility.
  • Oversaw a support team that helped 12 sites' average 5,000+ users in the Las Vegas Valley.
  • An upgraded support ticketing system that reduced operational costs by 25% and increased response times by 30%.

Education

Bachelor of Science - Information System Management

Purdue Global University
West Lafayette, IN
05.2023

Skills

  • Business Litigation
  • PeopleSoft Upgrade
  • Enterprise Applications
  • Infrastructure Upgrades
  • Atlassian JIRA
  • Workflow Diagrams
  • Workflow Processes
  • Gantt Charts
  • Data Analysis
  • Business Requirements
  • Client Requirements
  • Process Flow Diagram Development
  • Product Process Improvement
  • Project Scheduling
  • Communications
  • Leadership

Certification

Certificate in Information Technology Infrastructure Library (ITIL v3), APM Group

Timeline

IT Project Manager /Business Analyst (Full Time)

Caesars Entertainment
03.2020 - Current

IT Project Manager (Full Time)

Clark County Credit Union
02.2019 - 10.2020

IT Project Manager (Full Time)

International Gaming Technology
03.2015 - 02.2019

Project Coordinator (Contract)

Caesars Entertainment
08.2014 - 03.2015

Sr. Desktop Support Project Manager (Full Time)

Univeristy Medical Center
10.2006 - 07.2012

Bachelor of Science - Information System Management

Purdue Global University

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Karen Kelly