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Jean Stephens
Lakeland,FL
Summary
Dedicated healthcare professional with over twenty years in the healthcare profession. Highly effective at promoting positive relationships and building capable teams. Hardworking and driven to work quickly and effectively on projects in all types of environments. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Owner/Healthcare Consultant
Q3 Healthcare Consulting, LLC
Tampa, FL
06.2021 - Current
- Founded and managed Healthcare Consulting business
- Create detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Identified plans and resources required to meet project goals and objectives.
- Oversee high profile projects for by planning, designing, and scheduling phases.
- Consult with customers to assess needs and propose optimal solutions
Vice President of Clinical Operations
Opis Senior Services Group
Tampa, FL
10.2018 - 01.2021
- Lead training, and integration of technology-based workflows and operational processes, quality of customer care and integration of data outcome metrics that support clinical and financial decision making, improve clinical and operational workflows and improve customer satisfaction and operational outcome
- Oversee delivery of high-quality clinical services for organization
- Support and collaborate with operations leaders to ensure team members have tools and resources to deliver excellent clinical service, customer satisfaction and to enhance quality and process improvements
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and overall departmental productivity
- Provided accurate, clear and consistent data that produced actionable results and improved operational performance.
- Managed fiscal, business and operational strategies of divisions.
- Led projects and analyzed data to identify opportunities for improvement
Director of Operations
Opis /Alpha Bridge Home Health
Tampa, FL
07.2014 - 10.2019
- Oversee day- to-day operations of Opis/Alpha Bridge Home Health along with direct supervision of corresponding Administrators
- Oversee and directed overall efficiency and delivery of quality of care for home health
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Provided documentation of processes to comply with regulations and company policies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
Director of Clinical Reimbursement
Opis Senior Services Group
Tampa, FL
03.2010 - 10.2018
- Oversee development and implementation of reimbursement initiatives within organization
- Provide evaluation and direction to service locations of their processes for completion of MDS, documentation and transmission
- Evaluate, enhance and assist with training service location team members on Medicare/Medicaid reimbursement process
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Prepared variety of different written communications, reports and documents to ensure smooth operations
RN Case Manager
Good Shepherd Hospice
Tulsa, OK
10.2012 - 03.2013
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Senior Admissions Liason
Genesis Healthcare
Lakeland, FL
01.1997 - 01.2003
- Oversee admissions/marketing office for 179 bed skilled nursing facility
- Supervised two admission coordinators, exceeded total occupancy every year, along with creating private pay waiting list and achieved all marketing goals
- Verified payers/insurances, assessed clinical needs, met with customers and families to coordinate seamless admission transition
- Built up referral base with physicians, home health, assisted living facilities, and guardians
- Collected, sorted and reviewed marketing information and produced timely corporate reports
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
Education
Masters in Nursing/Nursing Informatics - Nursing
Western Governor's University
UtahBachelors - Nursing
Western Governors University
Utah11.2020
Associates - Nursing
Keiser University
Lakeland, FL2009
Skills
- Verbal and Written Communication
- Policy and Program Development
- Performance Monitoring
- Clinical Quality Program Standards
- Risk Management
- Effective Communicator
- Strategic Planning and Execution
- Process Improvement
- Adaptable and Flexible
- Interdepartmental Functions Coordination
- Accreditation Coordination
Certification
- Registered Nurse (RN) License 2010
- Basic Life Support, American Red Cross, 2021
- RN-BC- Gerontological Nursing, American Nurses Credentialing Center
- Certified Dementia Practitioner, NCCDP
- Lean Six Sigma Yellow Belt Certification, ETS Group
- Certified Legal Nurse Consultant (CLNC)
- ALF Core Trained Certified Assisted Living Administrator
- RAC-CT, AAPACN for the Nurse Assessment Coordinator
- NAHQ HQ Principles Certificate, 2021
Timeline
Owner/Healthcare Consultant
Q3 Healthcare Consulting, LLC
06.2021 - Current
Vice President of Clinical Operations
Opis Senior Services Group
10.2018 - 01.2021
Director of Operations
Opis /Alpha Bridge Home Health
07.2014 - 10.2019
RN Case Manager
Good Shepherd Hospice
10.2012 - 03.2013
Director of Clinical Reimbursement
Opis Senior Services Group
03.2010 - 10.2018
Senior Admissions Liason
Genesis Healthcare
01.1997 - 01.2003
Masters in Nursing/Nursing Informatics - Nursing
Western Governor's University
Bachelors - Nursing
Western Governors University
Associates - Nursing
Keiser University
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