Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Norton

Peoria,AZ

Summary

Dynamic professional with a proven track record at Crescent Crown Distributing, excelling in customer relationship building and sales strategy development. Leveraged sales and marketing strategies to significantly boost sales revenue. Known for exceptional time management and relationship selling skills, consistently enhancing customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Saleman

Crescent Crown Distributing
08.2019 - Current
  • Resolved customer inquiries and concerns, fostering trust and satisfaction.
  • Conducted market analysis to identify potential sales opportunities.
  • Facilitated product demonstrations to showcase features and benefits.
  • Managed customer databases to track interactions and improve service.
  • Increased customer loyalty by building strong relationships through regular follow-ups and personalized service.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.

Merchandiser

Crescent Crown Distributing
03.2013 - 08.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.

Car Technician

Avondale Nissan
07.2010 - 03.2013
  • Identified potential upsell opportunities based on client needs analysis, contributing to increased profitability.
  • Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
  • Maximized vehicle longevity with comprehensive preventive maintenance services tailored to specific makes and models.
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Expanded knowledge of emerging automotive technologies through continuous professional development opportunities.
  • Enhanced customer satisfaction by providing timely and accurate maintenance services for their vehicles.
  • Increased shop efficiency with proper organization and prioritization of daily tasks and responsibilities.
  • Demonstrated commitment to customer satisfaction through clear communication of service expectations, costs, and timelines.
  • Minimized downtime for customers by completing routine maintenance tasks quickly yet thoroughly.

Education

Associate in Auto Diesel Industrial - Auto Diesel Industrial

Universal Technical Institute
Avondale, AZ
05-2010

Skills

  • Sales and marketing strategies
  • Customer relationship building
  • Sales strategy development
  • Upselling and cross selling
  • Prospecting skills
  • Sales presentations
  • Objection handling
  • Customer service
  • Relationship building
  • Time management
  • Customer relations
  • Product and service knowledge
  • Relationship selling
  • Product and service sales

Timeline

Saleman

Crescent Crown Distributing
08.2019 - Current

Merchandiser

Crescent Crown Distributing
03.2013 - 08.2019

Car Technician

Avondale Nissan
07.2010 - 03.2013

Associate in Auto Diesel Industrial - Auto Diesel Industrial

Universal Technical Institute

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Tyler Norton