Summary
Overview
Work History
Education
Skills
Timeline
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Staci Schaefer

Burkburnett,TX

Summary

Versatile and dynamic professional with a proven track record at Dollar General, adept in operations management and problem-solving. Excelled in staff management, enhancing customer relationship management, and driving team success. Demonstrates exceptional time management and customer service skills, ensuring high levels of customer satisfaction and operational excellence.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Dollar General
Burkburnett, TX
09.2023 - 05.2024
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Hotel Laundry

Kiowa Casino
Devol, OK
07.2020 - 08.2023
  • Assisted in laundry services including washing, drying, and folding linens.
  • Completed light housekeeping tasks, such as laundry and meal preparation.
  • Provided guests with assistance in check-in and check-out procedures, such as completing registration forms, issuing room keys, assigning rooms, collecting payment and providing directions to hotel facilities.
  • Ensured compliance with all safety regulations related to handling of laundry equipment and chemicals.
  • Performed light housekeeping duties and laundry services for residents.
  • Responded promptly to any complaints from guests regarding their stay at the hotel.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Assisted other departments within the hotel as requested by management team members.
  • Coordinated with vendors for maintenance of hotel equipment and supplies.
  • Reported issues with washing machine, dryer, and other laundry equipment to maintenance staff.

Psychiatric Nursing Assistant

North Texas State Hospital
Wichita Falls, TX
08.2008 - 06.2020
  • Supervised and secured patients restricted to assigned areas.
  • Provided emotional support to patients with mental illness.
  • Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
  • Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
  • Provided emotional support to patients and their families during difficult times.
  • Maintained professionalism in emergency situations, assisting staff members in actions and monitoring patients.
  • Collaborated with other healthcare professionals on developing treatment plans tailored specifically for each patient's needs.
  • Participated in team meetings to discuss patient care plans and goals.
  • Liaised between clinical and admissions teams on patient needs, providing clear communication about goals, progress and needs.
  • Supported patients in activities of daily living, such as bathing and dressing.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Communicated effectively with individuals who have difficulty expressing themselves verbally or through written language.
  • Facilitated communication between staff members, families, physicians, social workers, therapists.
  • Applied therapeutic communication skills to engage patients, understand concerns and meet objectives of individual recovery plans.
  • Assisted patients in accomplishing activities of daily living skills (ADLs).

Education

High School Diploma -

Harrel Accelerated Learning Center
Wichita Falls, TX
05-2005

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Staff management
  • Operations management
  • Customer relationship management (CRM)
  • Money handling
  • Problem-solving
  • Time management
  • Customer service
  • Employee supervision

Timeline

Assistant Manager

Dollar General
09.2023 - 05.2024

Hotel Laundry

Kiowa Casino
07.2020 - 08.2023

Psychiatric Nursing Assistant

North Texas State Hospital
08.2008 - 06.2020

High School Diploma -

Harrel Accelerated Learning Center

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Staci Schaefer