Deja Chapman

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Ensured compliance with company policies and procedures throughout the team.
• Supported the manager in developing plans for future projects, initiatives and objectives.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained and mentored associates to teach daily tasks and procedures.
• Monitored inventory levels and placed orders to restock shelves.
• Recruited, trained and supervised new employees.

• Secured store perimeter and enforced procedures to minimize losses and protect store assets.
• Enforced adherence to policies, standards and security protocols.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Delivered excellent customer service by greeting and assisting each customer.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Answered customers’ questions and addressed problems and via phone. Informed customers about all coverages and services offered by the company. Attended team meetings each morning to voice concerns and offer constructive feedback to others.

• Effectively controlled the release of proprietary and confidential information for general client lists.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Answered customers’ questions and addressed problems and complaints in person and up to 50 phone call a day. Opened and closed the store, which included counting cash drawers and making bank deposits.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained visually appealing and effective displays for the entire store.