Ellen Oo
Saratoga,United States
Summary
Dedicated restaurant professional with strong relationship-building abilities and exceptional time management skills in high-pressure environments. Recognized for consistently delivering accurate service across various table sizes and fostering customer satisfaction. Committed to enhancing guest experiences and cultivating long-term loyalty through attentive service.
Overview
5
5
years of professional experience
Work History
Server and Operation Lead
Hino Nori Ramen
Santa Clara, California
2023.01 - 2024.11
- Led operations and served customers at Curry Champ, ensuring a smooth service flow and high satisfaction.
- Enhanced efficiency, leading to improved table rotation.
- Boosted revenue streams significantly, as well as received customer satisfaction and compliments significantly.
Sushi Chef and Branch Supervisor
HANA Group Genji Sushi
Cupertino, California
2023.06 - 2024.05
- Led sushi preparation and supervised branch operations, ensuring top-quality dishes and smooth workflow
- Trained new staff, boosting team efficiency
Server/Waiter
Mizu Sushi
Mountain View, California
2023.01 - 2023.08
Host and Server
Coup De Thai Restaurant
Los Gatos, California
2022.06 - 2022.12
- Welcomed guests warmly, managed reservations efficiently, and served dishes promptly
- Enhanced customer satisfaction through attentive service and menu knowledge
Customer Experience Executive
A.P. Moller - Maersk
Yangon, Myanmar
2020.01 - 2022.01
- Led customer experience initiatives, enhancing satisfaction rates and reducing response times
- Implemented innovative solutions, driving measurable improvements in service quality
Education
Bachelor degree - Naval Architecture and Ocean Engineering
Myanmar Maritime University
Diploma - Logistics and Supply Chain Management
Strategy First University - SFU
Master - Engineering Management
San Jose State University
Skills
- Strategic Planning
- Project Management
- Team Leadership
- Customer Service
- Table setting
- Hospitality service expertise
- Multitasking and organization
- Guest relations management
Timeline
Sushi Chef and Branch Supervisor
HANA Group Genji Sushi
2023.06 - 2024.05
Server and Operation Lead
Hino Nori Ramen
2023.01 - 2024.11
Server/Waiter
Mizu Sushi
2023.01 - 2023.08
Host and Server
Coup De Thai Restaurant
2022.06 - 2022.12
Customer Experience Executive
A.P. Moller - Maersk
2020.01 - 2022.01
Bachelor degree - Naval Architecture and Ocean Engineering
Myanmar Maritime University
Diploma - Logistics and Supply Chain Management
Strategy First University - SFU
Master - Engineering Management
San Jose State University