Brenda Corson
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sales Support Agent
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
10.2006 - 05.2022
- Coordinated responses and resources to handle special client requests.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed over 50 customer calls per day.
- Maintained current knowledge of evolving changes in marketplace.
- Assisted customers with sales needs such as Compensation.
- Developed and maintained strong working relationships with Members and Agent Sales Teams.
- Served customers with knowledgeable, friendly support at every stage of enrollment.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Documented customer complaints and completed corrective action requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service,and organizing strategies.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Some College (No Degree) - Life & Health Insurance
WebCE
State Of FloridaSkills
- Self-Motivated
- Planning and Coordination
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Flexible and Adaptable
- Team building
- Active Listening
- Organization and Time Management
- Dependable and Responsible
- Problem-Solving
- Software Proficiency
- Decision-Making
- Teamwork and Collaboration
- Data Entry
- Excellent Communication
Timeline
Sales Support Agent
Florida Blue - Blue Cross Blue Shield Of Florida
10.2006 - 05.2022
Some College (No Degree) - Life & Health Insurance
WebCE
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