Vilma Calcano
Human Resources
Methuen,MA
Summary
I am a "the glass is half full" kind of person. I look for the positives in life and in people. I am a person who goes into any job with an open mind and a willingness to learn. I have always stated and believe very much that "the only stupid question there is, is the one that is never asked." Hard work and good work ethic are key to any achievement.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
HR Administrator
RISO INC
Woburn, MA
01.2016 - 04.2021
- Liaised between multiple business divisions to improve communications.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Updated HR database with new employee information, changes in benefits and other details.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- project management
ADMIN/Customer Service Representative Specialist
RISO INC
Woburn, MA
02.2014 - 08.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
Administrative Assistant
Elder Services Of Merrimack Valley
Lawrence, MA
03.2010 - 08.2014
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
No Degree - Associate’s Degree
UMass Lowell – Business Administration
Woburn, MA 01.2019 - 01.2020
Skills
Policy and procedure development
Personnel file management
Benefits oversight
New employee training
Specialized HR projects
Background Checks
Human Resource Management
Recruitment
Team Building
Training development
Organizational Development
Pre-Employment Screening
Benefits and compensation
Timeline
No Degree - Associate’s Degree
UMass Lowell – Business Administration
01.2019 - 01.2020
HR Administrator
RISO INC
01.2016 - 04.2021
ADMIN/Customer Service Representative Specialist
RISO INC
02.2014 - 08.2016
Administrative Assistant
Elder Services Of Merrimack Valley
03.2010 - 08.2014