Alexandria Watters
East Petersburg,PA
Summary
Ambitious individual known for being a capable, passionate professional. Exceptional customer service, coupled with exceptional training in property management. Pursuing a new role with an established organization that recognizes hard work and dedication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSSM Relief Manager
Investment Real Estate, LLC
York , PA
2019.06 - Current
- Operating multiple facilities at its highest and best potential.
- Renting units and ensuring all units are clean prior to rental.
- Timely collection of rent, deposits, assessed fees and other fees.
- Selling retail merchandise such as locks, packing materials and boxes.
- Making past due calls to delinquent accounts, and following up with leads and customer reservations.
- Conducting a visual audit of entire property twice per day.
- Overlocking and unlocking of units.
- Process daily, weekly and monthly reports.
- Prepare and make daily bank deposits.
- Maintaining cleanliness and organization of each rental office, public or employee restrooms, and of the site.
- Keep consistent and regular attendance and punctuality.
- Work other facilities and events as needed.
- Participate in training programs or seminars at management’s request.
- Perform other managerial duties requested by the Property Manager or higher up.
- Responsible for the daily operations of assigned self storage facilities each day.
- Following the Property Manager’s direction for his or her facility while I manage the property in his or her absence.
- Representing the company with a positive attitude, willingness to help tenants and customers, and eagerness to learn.
- Experience with Microsoft Word, Powerpoint, Excel, and Google Docs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Directed training and retraining of employees to boost performance and enhance business results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
MOD Squad Member
MOD Pizza
Lancaster , PA
2019.03 - 2019.10
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Observed customer purchases in line and differentiated between standard portions.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Electronics Team Member
Target
Lancaster , PA
2018.01 - 2019.03
- Ensured quality guest service.
- Searched for certain items and answered specific questions about the products in question.
- One of my many tasks was manual auditing, seeing which products we were in need of.
- Assisted guests in different departments, such as baby, toys, sporting goods, and the seasonal section.
- Selling big ticket items, such as TVs, video game consoles, smart devices, and video games.
- Knowledge of these items to properly sell them to guests.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Cashier
Turkey Hill
East Petersburg , PA
2017.03 - 2018.01
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Hill clerk, Service Employee
Penn State Food Services
Middletown , PA
2016.08 - 2016.12
- Experience with a deli slicer and stocked cold sandwiches and piazzas for the next shift employees.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cooked batches of food according to standard recipes.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Sales Associate
Country Fair
Girard , PA
2014.04 - 2016.06
- As a Country Fair food service employee, I greeted customers and assisted with placing their orders.
- Independently operated deli slicer and scale to prepare customer orders to their exact liking.
- In charge of making made-to-order sandwiches, wraps, walking tacos, breakfast sandwiches, paninis and pizzas.
- Replenished the prep area with meat, and other necessary ingredients for oncoming shifts.
- Maintained a sanitary workspace following OSHA and store procedures.
- Assisted co-workers with shift coverage.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Girard High School
Girard, PA06.2016
Skills
- Property Management
- Retail Sales
- Microsoft Word
- Assistant Manager Experience
- Kitchen Experience
- Microsoft Office
- Property Leasing
- Office Management
- Microsoft Excel
- Property Maintenance
- Mergers and Acquisitions
- Filing and Documenting
- SiteLink
- Store Management
- Microsoft Publisher
- Google Docs
- Organizational Skills
- Policies and Procedures
- Cash Register Operations
- Honest and Ethical
- Payment Processing
- Credits and Refunds
- Cleaning and Sanitizing
- Customer Transactions
- Employee Training
- Adaptable and Flexible
- Cooperative Attitude
- Team Collaboration
- Customer Relations
- Complaint Resolution
- Problem Solving
- Money Handling
- Health Code Compliance
- Supply Ordering and Management
- Conflict Resolution
- Kitchen Support
- Kitchen Sanitation
- Kitchen Equipment usage
- Kitchen Safety
- Kitchen Sanitization
- Kitchen equipment use
Additional Information
- Authorized to work in the US for any employer
Certification
- CSSM - Certified Self Storage Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
CSSM Relief Manager
Investment Real Estate, LLC
2019.06 - Current
MOD Squad Member
MOD Pizza
2019.03 - 2019.10
Electronics Team Member
Target
2018.01 - 2019.03
Cashier
Turkey Hill
2017.03 - 2018.01
Hill clerk, Service Employee
Penn State Food Services
2016.08 - 2016.12
Sales Associate
Country Fair
2014.04 - 2016.06
High School Diploma -
Girard High School
- CSSM - Certified Self Storage Manager
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