Margaret Toland

• Provides timely acceptance and completion of new referrals.
• Performs in-depth benefit verification.
• Reviews insurance medical policy requirements and FDA guidelines.
• Obtains all needed information from MD office for insurance authorizations.
• Submits requests for insurance authorization, following up on denials, peer-to-peer reviews, and appeals.
• Answers calls from queue and assists callers in a timely and polite manner.
• Gives high priority to client satisfaction and anticipates customer needs.
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of
performance for self; takes pride in his/her work and completes work on schedule.
• Demonstrates adaptability to an increasingly complex and changing environment; maintaining composure under pressure.
• Takes initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.
• Maintains industry knowledge regarding insurance authorization requirements, limitations, and exception

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.

• Scanned packages and boxes and moved to loading dock for shipment.
• Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Pulled orders quickly to maintain demanding productivity goals.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Supported production needs by performing routine tasks using standard procedures and equipment.