Case Manager with 4 years of experience conducting street-level engagement. Skilled in trauma-informed practices and client advocacy.
Client Assessment:
Conduct thorough assessments to determine the social, emotional, and financial needs of clients. Interview
clients, families, and other professionals to gather necessary information.
Care Plan Development:
Develop personalized care plans based on client needs, preferences, and goals. Outline steps for service
delivery and monitor progress toward achieving objectives.
Case Management:
Coordinate and monitor services for clients, including healthcare, housing, financial assistance, mental
health support, and other necessary services. Ensure that services are delivered on time and meet the
client's needs.
Resource Connection:
Connect clients with appropriate community resources and support services, such as housing, food
assistance, employment services, healthcare, or legal assistance.
Advocacy:
Advocate on behalf of clients with service providers, agencies, and government organizations to ensure
access to services and fair treatment.
Documentation:
Maintain accurate and up-to-date case records and documentation of services provided, client
interactions, progress updates, and outcomes. Ensure compliance with organizational policies and legal
requirements.
Crisis Intervention:
Provide support during emergencies or crises, assessing immediate needs and facilitating rapid
interventions, including referrals to emergency services or shelters.
Monitoring and Evaluation:
Regularly monitor clients' progress and reassess care plans as needed. Evaluate the effectiveness of
services and make adjustments to care plans to better meet the client's changing needs.
Collaboration:
Work collaboratively with other healthcare professionals, social workers, counselors, and community
organizations to provide comprehensive care and improve client outcomes.
Education:
Educate clients and their families on available services, coping strategies, and how to manage their
situations. Provide emotional support and guidance to help them navigate challenges.