Valerie Camacho

Work History

Client Account Manager

AGILE/Pinnacle Health Care

Salinas

09.2013 - 05.2024

Market surrounding clinic(s) area for new client base
Direct liaison for assigned employees to communicate any problems or client complaints directly and immediately to the appropriate Healthcare personnel
Introduce to clients the difference Pinnacle Healthcare programs and fulfill clients’ needs for information by sending written material and or appropriate company resources
Provide exceptional customer services as a liaison between businesses, patients and Pinnacle Healthcare
Ensures that written and verbal communications are appropriate and consistently reflect Pinnacle Healthcare’s standards of excellence
Experienced running Client P&L of $50K dollars and above including reporting and metric assessment for the account
Followed up on delinquent accounts
Conducted Chart review with work comp carrier and client companies
Presented to C-level executives, and senior business, HR, Safety manager and Directors and technology leaders, while being persuasive and influential
Drove profitable growth of the Client relationships in the region
Conducted regular meetings and work with the customer decision makers and influencers
Strong performance track record of running different portfolios-ranging from sales, new sales, programs and existing annuity business
Assessed account opportunities, account trends, and defined aspirations both with existing customers and new customers
Developed and executed a time plan for key customer engagements: regular customer visits, monthly reviews, Quarterly business and Quality reviews
Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations
Monitored patient scheduling, referrals for managed care organizations
Assisted with patient questions, complaints regarding care, billing, etc
Ensured the office/clinic follows local, state and federal regulations
Worked with Clinic Managers and staff members to provide high quality services to clients
Phone client to verify correctness of employer information
Confirmed and conducted clinic tours with prospective clients
Assisted with Referral for Authorization from claims adjuster to expedite services.

Assistant Office Manager

WorkWell Medical Group

Salinas

04.2013 - 09.2013

Strong computer knowledge of EMR system
Responsible for receipt of designated referral and authorization forms from Workers’ compensation patients
Assisted with interviewing, hiring and termination of staff for the office/clinic
Assisted the Administrator with staff annual performance evaluations
Counsel’s employees, develops staff and as appropriate, utilizes the disciplinary process
Responsible for tracking statuses of referrals and authorizations for treatment
Assisted patients, providers and personnel with solutions of referral and authorization issues
Maintained a neat, clean and organized office and took inventory of office supplies
Always maintained a high level of professionalism
Promoted the importance of customer service
Assisted patients, care providers and staff with authorization and referral processes
Responsible for checking and responding to Workers’ Compensation representatives
Closed out credit card machine end of business day and made deposits
Checked patients in/out, scheduled and rebooked appointments for existing and new patients
Served as physician liaison.

Salinas Valley Radiologists

Salinas

08.2007 - 04.2013

Provided prompt, courteous and excellent customer support through product sales and services
Booked and rescheduled appointments with patient and referring office
Responsible for marketing Clinic services to increase revenue
Handled credit card machine close of business day and counted drawer for payments and co-payments
Responded to customer’s questions about products and services and offered expert advice.

Overview

Work History

Client Account Manager

Assistant Office Manager

Timeline

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