April Crowder
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server
Aegis Aged Care Group
Bellevue , Washington
08.2013 - 02.2014
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Was responsible for learning and following each residents dietary restrictions
- Interacted with elderly people who had dementia or Alzheimer's
- Maintained a positive relationship with the residents
Housekeeper
Silver cloud inn hotel
Seattle , Washington
04.2013 - 07.2013
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Ensured that all health standards were met during cleaning operations.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Server
Shari's Restaurant
Shoreline, Washington
03.2008 - 02.2009
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Education
GED -
Tacoma Community College
Tacoma, WA04-2012
Skills
- Supply Restocking
- Food inspection
- Table Bussing
- Beverage Preparation
- Food Running
- Safe Food Handling
- Order Management
- Guest Engagement
- Table Setting
- Point of Sale (POS) system operations
- Menu Memorization
- Menu knowledge
- Table setting arrangements
- Positive and professional
- Cash Handling
- High-volume dining
- Liquor, wine, and food service
- Special dietary requirements
- Service prioritization
- Strong Work Ethic
- Exceptional customer service
Timeline
Server
Aegis Aged Care Group
08.2013 - 02.2014
Housekeeper
Silver cloud inn hotel
04.2013 - 07.2013
Server
Shari's Restaurant
03.2008 - 02.2009
GED -
Tacoma Community College
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