Ericka Chacaltana
Reston,VA
Summary
Dynamic and service-oriented professional with extensive experience as a Patient Care Coordinator at Jeanie Schmidt Free Clinic. Excelled in streamlining communication between patients and healthcare providers, showcasing top-notch organization and bilingual communication skills. Demonstrated proficiency in phlebotomy and a commitment to maintaining patient confidentiality, significantly enhancing patient trust and care efficiency.
Overview
13
13
years of professional experience
Work History
Receptionist
American Oncology Network
02.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up when required.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give patients and visitors positive first impression.
- Answered telephone system and directed calls accordingly.
- Organized, maintained and updated patient's information in computer databases.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Help the doctors translate with Spanish speaking patients.
Medical Receptionist
Otolaryngology Associates
05.2016 - 12.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Patient Care Coordinator
Jeanie Schmidt Free Clinic
11.2011 - 01.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Phlebotomy
- Distribute Medication to the patients.
Education
Associate of Applied Science - Medical Assistant
Katharine Gibbs College
Vienna, VA06-2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Bilingual fluent(English and Spanish)
- Phlebotomy
- Microsoft word
- Catherization
- Scheduling appointments
- Verbal and written communication
- Typing Speed 50 wpm
- Multi-Line Telephone Systems
- Service-oriented mindset
Timeline
Receptionist
American Oncology Network
02.2022 - Current
Medical Receptionist
Otolaryngology Associates
05.2016 - 12.2021
Patient Care Coordinator
Jeanie Schmidt Free Clinic
11.2011 - 01.2015
Associate of Applied Science - Medical Assistant
Katharine Gibbs College
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