Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talaya Cook

Greenbelt,MD

Summary

Highly skilled Manager and Supervisor with Administrative Assistant and Medical Assistant experience, along with being a Life/Health Insurance licensed Agent. I am looking to pursue my skills in a positive work environment where I can work independently or as a team player. Goal-oriented Customer Service Manager with 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

23
23
years of professional experience

Work History

Customer Service, Benefit Coordinator

  • Manage Policies
  • Supervise Agents
  • Rain Agents
  • Recruit
  • Set appointments
  • Each training classes
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Implemented dramatic improvement to reporting processes, reducing errors 100%
  • Answered average of 50-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Medical Assistant

ASSOCIATED IN FAMILY PRACTICE
Silver Spring, MD
06.2020 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared initial patient charts for admission.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Obtained pre- and post-treatment vital signs and weight.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained all prescribed laboratory testing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Ordered and prepared reagents and supplies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Tested and recorded blood glucose levels.

Health/Life Insurance Agent

AIL Bah Agency
Largo, MD
10.2018 - Current

Employee

Health Services
Washington, DC
09.2006 - Current
  • Great Customer Service Skills
  • Ssist clinicians daily
  • Erform venipuncture, EKGs, and vital signs
  • Nter patient data in E-Clinical Software (Medfiles)
  • Lean and stock supplies
  • Mplement administrative policy and procedures
  • Rganize meetings and healthcare events
  • Rder office supplies, maintain cost records and archive patient files
  • Rain and manage Employees
  • Nowledgeable of Microsoft Office, Outlook and Excel
  • Aintain patient files

Medical Assistant

Family Practice Medical Services
, Washington
05.2004 - 09.2006
  • Assisted patients to examining rooms and obtained medical histories
  • Aintained a positive and professional attitude at all times
  • Erformed lab work, EKGs, and took vital signs such as blood pressure, temperature, height and weight
  • Ompleted patients’ medical records and entered into their file
  • Erformed front office duties such as answering phones and scheduling appointments
  • Tocked and maintained supplies and cleanliness of rooms
  • Ssisted doctors with any procedures as needed
  • Xplained any medications or diet restrictions to patients
  • Njections
  • Enipuncture
  • Aking Vitals
  • Riage
  • Ssist Physicians
  • All in Prescriptions
  • Eadership
  • Anage
  • Versee
  • Perate front office equipment
  • Xcel, Word
  • Oordinator
  • Ecruit
  • Each training classes

Education

Certificate in Medical Assistant -

Sanz School

4.0 - undefined

Bachelor - Healthcare Business and Management

Strayer University PG County
2017

Skills

  • Microsoft Office Suite
  • Performance Management
  • Motivational Leadership
  • Decision Making
  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Coaching and Mentoring
  • Quality Assurance
  • Team Building
  • Customer Service Management
  • Multitasking and Prioritization
  • Database Maintenance
  • Documentation and Recordkeeping
  • Inventory Oversight
  • Verbal and Written Communication
  • Microsoft Office

Timeline

Medical Assistant

ASSOCIATED IN FAMILY PRACTICE
06.2020 - Current

Health/Life Insurance Agent

AIL Bah Agency
10.2018 - Current

Employee

Health Services
09.2006 - Current

Medical Assistant

Family Practice Medical Services
05.2004 - 09.2006

Customer Service, Benefit Coordinator

Certificate in Medical Assistant -

Sanz School

4.0 - undefined

Bachelor - Healthcare Business and Management

Strayer University PG County

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Talaya Cook