Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sierra Gockel

Customer Service Representative
Painesville,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Auto-body industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Action Carstar
Euclid, OH
02.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Implemented and developed customer service training processes.
  • Contacted clients to verify account information and maintain accuracy
  • Communicated professionally with colleagues, freelancers and clients.

Customer Service Representative

Gerber Collision
Mayfield Heights, OH
08.2019 - 02.2021
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, and special order requests.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Provided ongoing guest service.
  • Welcomed, greeted and assisted guests in high-traffic store.

Customer Service Manager

Marcs Grocery
Chardon, OH
06.2014 - 08.2019
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

High School Diploma -

Chardon High School
Chardon, OH
06.2016

Certification - Construction Trades

Auburn Career Center
Painesville, OH
06.2016

Skills

  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Account Management
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Action Carstar
02.2020 - Current

Customer Service Representative

Gerber Collision
08.2019 - 02.2021

Customer Service Manager

Marcs Grocery
06.2014 - 08.2019

High School Diploma -

Chardon High School

Certification - Construction Trades

Auburn Career Center

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Sierra GockelCustomer Service Representative