Jenna Bueno Tienzo
Lake Villa,IL
Summary
Goal-oriented with technical illustration and post-image capture processing expertise. Produced high-quality content for use in instructive materials. Superb technical skills and creative vision enabled optimum outcomes.
Overview
17
17
years of professional experience
Work History
Freelance Digital Illustrator
Illustrator
Lake Villa, IL
01.2022 - Current
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
- Created lifelike characters with appropriate textures, shadows, and features.
- Developed high-quality creations, which includes characters, environment, and other objects.
- Stayed current with market trends to determine emerging opportunities.
- Illustrated and fundamentals going hand and hand with knowledge of Adobe Illustrator and Photoshop.
- Opened-minded to different styles with understanding of what is currently popular.
- Developed and maintained courteous and effective working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Identified issues, analyzed information, and provided solutions to problems
District Training Manager
StorAmerica Self Storage
Irvine, CA
04.2012 - 07.2020
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed new employee orientation training process for more than 10 employees each year.
- Delivered new employee onboarding and training sessions via in person.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Developed departmental systems and procedures to better align workflow processes.
- Managed all exempt employee coaching, training and performance improvement actions.
- Implemented new learning strategies depending upon employees' skill levels.
- Decreased training time by designing effective new training programs.
- Created in-depth training manual for all employees.
- Selected and assigned instructors to conduct specific training programs.
- Directed training programs and development paths for managers and supervisors.
Property Manager
StorAmerica Self Storage
Rancho Santa Margarita, CA
04.2012 - 07.2020
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Associate of Arts - Digital Illustrator
Sessions College For Professional Design
Tempe, AZ04.2022
Some College (No Degree) - Nursing
College of Lake County
Grayslake, ILCertificate - Certified Nursing Assistant
Health Career Institute
Skokie, IL10.2003
High School Diploma -
Waukegan High School
Waukegan, IL06.2001
Skills
- Drawing and sketching
- Graphic arts
- Current trends
- Color Theory
- Anatomy
- Skilled in Adobe Illustrator, Photoshop, Procreate, Light Room, Adobe Acrobat, Microsoft Word, Excell, Power Point Sitelink, Trello
- Hand drawing
- Visual storytelling
- Policies and procedures
- Improvement initiatives
- Job inspections
- Coaching and mentoring
- Verbal and written communication
- Operations management
- Sales and marketing
Timeline
Freelance Digital Illustrator
Illustrator
01.2022 - Current
District Training Manager
StorAmerica Self Storage
04.2012 - 07.2020
Property Manager
StorAmerica Self Storage
04.2012 - 07.2020
Associate of Arts - Digital Illustrator
Sessions College For Professional Design
Some College (No Degree) - Nursing
College of Lake County
Certificate - Certified Nursing Assistant
Health Career Institute
High School Diploma -
Waukegan High School