Adan Kasim
Saint Paul,MN
Summary
Detail oriented High School graduate with dedicated home care aide and health worker with experience in patient coordination and a strong background in customer service. Joined a summer internship at the age of16 at YMCA. Committed to delivering compassionate, high-quality care while effectively managing patient needs and enhancing their overall experience. Seeking to utilize my communication skills and empathetic approach in a dynamic healthcare environment that prioritizes patient well-being and satisfaction.
Overview
3
3
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Bloomington, Minnesota
12.2023 - Current
- Maintained high levels of alertness throughout shifts.
- Developed and implemented training methods to promote improved officer performance.
- Ran routine security checks, suggesting improvements as necessary.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Supervised property entrances and exits and monitored employee safety.
- Assisted law enforcement with facility investigations and critical event responses.
- Performed audits and inspections of facility to locate potential threats.
Direct Support Worker/Residential Assistance
Cosmopolitan Associates Inc.
01.2023 - 11.2023
- Assisted individuals with developmental disabilities in daily routines and community integration
- Collaborated with a multidisciplinary team to create and maintain individualized support plans
- Ensured a safe and supportive environment, advocating for clients' needs and preferences
- Facilitated skill-building activities, helping clients develop life skills and achieve greater independence
- Serve as the primary point of contact for patients, managing scheduling, inquiries, and follow-ups to ensure a seamless patient experience
- Coordinate appointments and procedures, optimizing patient flow and minimizing wait times
- Maintain accurate patient records, ensuring compliance with confidentiality and regulatory standards
- Collaborate with healthcare providers to facilitate communication and address patient needs effectively
Customer Service Representative
Walmart
10.2022 - 01.2023
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate information to resolve issues
- Process orders, refunds, and exchanges, ensuring compliance with company policies and procedures
- Maintain detailed records of customer interactions and transactions in the CRM system
- Collaborate with cross-functional teams to address customer feedback and improve service quality
- Train new staff on customer service protocols and best practices to enhance team performance
- Resolve customer inquiries and complaints efficiently, utilizing problem-solving skills to exceed expectations
YMCA-Nature in the Neighborhood
06.2022 - 09.2022
- Designed and implemented engaging activities tailored for children with autism, promoting social skills, communication, and physical development
- Provided one-on-one support and guidance, ensuring a safe and inclusive environment for all participants
- Collaborated with parents and caregivers to develop personalized strategies that support each child's unique needs and abilities
- Led group activities that foster teamwork and friendship, enhancing social interaction among peers
- Trained and mentored volunteers on best practices for working with children with autism, promoting awareness and understanding
Education
High School Diploma -
Higher Ground Academy
06.2024
Skills
- Effective Communication: Ability to clearly convey ideas and instructions, fostering open dialogue among team members
- Empathy: Understanding and addressing the needs and concerns of team members, creating a supportive environment
- Decision-Making: Strong analytical skills to assess situations and make informed decisions quickly
- Conflict Resolution: Proven ability to mediate disputes and find solutions that benefit all parties involved
- Motivational Skills: Inspire and encourage team members to achieve their best performance through positive reinforcement
- Adaptability: Flexible in responding to changing circumstances and guiding teams through transitions
- Visionary Thinking: Ability to set clear goals and motivate teams towards achieving a shared vision
- Delegation: Proficient in assigning tasks based on team members’ strengths, promoting efficiency and development
- Integrity: Uphold ethical standards and lead by example, earning the trust and respect of colleagues
- Security resource management
- Safety and security regulations
- Daily status reports
- Security officer development
- Company risk management
- Safety and security procedures
- Daily incident reporting
- Security officer training
Contact
Saint Paul, MN 55103
Education and Training
Saint Paul, MN
Timeline
Security Professional
Allied Universal Security Services
12.2023 - Current
Direct Support Worker/Residential Assistance
Cosmopolitan Associates Inc.
01.2023 - 11.2023
Customer Service Representative
Walmart
10.2022 - 01.2023
YMCA-Nature in the Neighborhood
06.2022 - 09.2022
High School Diploma -
Higher Ground Academy