Theresa C. Hoffman

Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Performed case management tasks to enforce court-ordered child support obligations.
Explained policies, procedures and instructions to parents.
Monitored cases for support order compliance and made adjustments.
Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
Use ASSETS and Welfare Management System (WMS) to manage and update electronic case files.
Attending child support court for proceedings, testifying on record, and filing court petitions
Interstate correspondence for related cases.

• In a confidential local government agency that complies with confidentiality, HIPPA, and cultural diversity standards.
• I have volunteered for fifteen years to extensively assist the Director of Services in streamlining the efficiency of day to day and long-term procedures and operations of the Director's office.
• Some of the tasks include extensive typing; maintaining and scheduling meetings and appointments; creating and distributing letters, memos, mailers; compiling, creating, and distributing large County projects relating to the Department of Social Services, such as, County budgets, the County Disaster Plan, Consolidated Service Plan, and the Child Fatality Review Team
• I have assisted the Legal Department in creating petitions for Court and assisted in the routing of legal document to be filed
• I have experience in working with Windows 10, Windows Professional 2000, Windows XP, Microsoft Word, Excel, Word Perfect 10, Microsoft Outlook, Internet searches, Dictaphone, Connections, numerous telephone systems, fax machines, copiers and printers and mail machines.
• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
• Answered and routed incoming calls and took messages when personnel were unavailable.
• Provided diverse clerical support to business personnel.
• Received and routed business correspondence to correct departments and staff members.
• Attended training associated with role to improve skills and boost speed.
• Interacted with public on phone and at reception desk to answer questions and resolve issues.
• Verified data entered into database by reviewing, correcting and deleting data.
• Prepared data by compiling and sorting information.
• Maintained computer filing system to store, retrieve and update completed documents.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Count and measure medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Reviewed and verified customer information and insurance provider information.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

• (25 + hrs/wk) – training as a pharmacy technician
• Customer service
• Handling prescriptions in accordance to state regulations.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counted and measured medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Reviewed and verified customer information and insurance provider information.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Stocked, labeled and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.