Danielle Heiges
Coon Rapids,MN
Summary
Experienced with managing complex administrative tasks and supporting senior executives. Utilize organizational skills to streamline office operations and enhance productivity. Effective communication and problem-solving needed to meet team objectives and plan ahead and be a thought partner for the leader I'm providing support to. Also, having the ability to adapt calendar management and preparation time for work ahead.
Overview
18
18
years of professional experience
Work History
Sr. Admin Assistant
Target
11.2018 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL, PowerPoint and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Arranged business travel details for leader & direct reports internationally and domestic per supervisor requirements.
- Acted as backup for other admins by providing support to their leader and team members.
- Maintained personal schedule, professional calendar, and individual appointments for senior leaders for extended time as an interim admin.
- Facilitated successful events, including onsites and workshops and team events through tedious planning, coordination, and execution of logistics.
- Increased accuracy of finances with diligent tracking of expenses, budget management and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality.
- Helped foster strong working relationships with colleagues across departments.
- Expedited decision-making processes for senior leadership by managing calendars for urgent meetings and highlighting key discussion points and action items.
- Coordinated office activities and public events.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Create weekly emails and assist leadership team with upcoming to-do's to stay in the know.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, communicate instructions and manage monthly contract expenses.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Human Resources Assistant
Target
11.2013 - 11.2018
- Efficiently managing and organizing personal files, maintaining confidentiality while keeping records up-to-date.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on company database.
- Answered and redirected incoming phone calls for hiring and the store.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to and addressed issues in accordance with company policies and procedures.
- Supported hiring efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by composing orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered assistance and mentoring with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Played a key role in conflict resolution efforts.
- Managed confidential employee records.
Service Desk Employee
Target
11.2006 - 11.2013
- Worked effectively in fast-paced environments.
- Became a leader at working independently and collaboratively in a team environment.
- The ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning as we were a training store and learning new processes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, patience and understanding resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, resulting in satisfactory resolutions for both customers and the company in the end.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs and warranty's.
- Assisted customers in navigating company website and placing online orders which lead to a great guest experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Some College (No Degree) -
Anoka-Ramsey Community College
Coon RapidsBachelor of Human Resource Management -
Bellevue University
Bellevue, NE03-2025
High School Diploma -
Anoka High School
Anoka, MN05-2008
Skills
- Proficient in Microsoft Office
- Executive support experience
- Project Coordination Expertise
- Expert Time Management
- Travel Coordination
- High-Level Multitasking
- Confidentiality and Discretion
- Calendar Management Mastery
- Executive Support
- Presentation Development
- Microsoft Outlook
- Relationship Building
- Microsoft Word
Timeline
Sr. Admin Assistant
Target
11.2018 - Current
Human Resources Assistant
Target
11.2013 - 11.2018
Service Desk Employee
Target
11.2006 - 11.2013
Some College (No Degree) -
Anoka-Ramsey Community College
Bachelor of Human Resource Management -
Bellevue University
High School Diploma -
Anoka High School
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