Lorena E. Allen
Houston,TX
Summary
Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Cabana
Houston, Texas
01.2022 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Frequently inspected production area to verify proper equipment operation
Manager
SPEEDY STOP
HOUSTON, Texas
06.2011 - 03.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Manager
Chick-fil-A
HOUSTON, Texas
02.2006 - 05.2011
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Recorded inventory sales into organization's weekly income report.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
No Degree - NA
Spring Woods High School
Houston, TXSkills
- Staff Supervision
- Technical Proficiency
- Training Assistance
- Administration and Reporting
- POS Deletions
- Sales Reporting
- Shift Scheduling
- Guest Satisfaction
Certification
TABC (alcohol sellers license)
ServSafe Food Handlers
Timeline
Shift Leader
Taco Cabana
01.2022 - 11.2022
Manager
SPEEDY STOP
06.2011 - 03.2020
Manager
Chick-fil-A
02.2006 - 05.2011
No Degree - NA
Spring Woods High School
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