Donna Bankhead
Charlotte,NC
Summary
To effectively evaluate the needs of clients, assist in identifying services needed and create a plan of care to address the needs from a person-centered perspective. Skilled Substance Abuse Counselor with strong background helping Substance Abuse addicted resident's overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Primary Counselor
Charlotte Rescue Mission
11.2022 - Current
- Facilitated psychoeducational classes
- Meet with residents weekly for individual sessions
- Boosted treatment plan effectiveness by conducting comprehensive assessments and identifying resident's needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Maintained accurate documentation of Residents progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
Substance ABUSE COUNSELOR
Hope Haven Inc.
02.2020 - 11.2022
- Provide counseling for clients with co-occurring disorders through individual and group therapy sessions
- Provide a structured environment with appropriate education and support of recovery for residents
- Assist in all aspects of the Single’s Program and provide support to other departments when appropriate
- Maintain documentation of services in accordance with HHI policies and procedures and professional clinical standards
- Provides medication management for residents
- Responsible for transportation of clients to self-help group meetings
- Work as a team member to promote the success of the organization as a whole
- Participate in ongoing supervision and seek supervision when needed
- Assist in all phases of operation and implementation of policies
- Remain compliant with internal and external policies, procedures, and Quality Assurance Plan
- Assist in all aspects of the Family Program.
DWI counselor
Second CHANCES COUNSELING Services
09.2019 - 01.2020
- Provided education, group counseling, and individual counseling
- Provided quality documentation of all case activity consistent with company’s policy
- Maintain title 9 compliance with all state, county, and program requirements
- Attend staff meetings
- Conduct individual case management to monitor participant progress to ensure successful completion, and detailed record keeping.
CNA
Huntersville Oaks Nursing And Rehabilitation
08.2017 - 09.2019
- Help residents with tasks of daily living such as grooming, bathing, personal hygiene, and eating
- Chart on resident’s daily activities, changes in behavior
- Take and record resident vital signs
- Report all changes to nurse on duty
- Maintain a clean and safe environment for residents and staff.
Admissions Assistant/CNA
Peak Resources Nursing Facility
08.2011 - 08.2017
- Meet and greet all visitors coming into facility
- Direct visitors to family members rooms
- Put new residents into the system
- Make sure the room is ready for new resident
- Fill out and input demographic information for new resident
- Complete all admissions paperwork with resident or family member
- Maintain confidentiality at all times
- Give family members or prospective residents tour of the facility
- Answer must questions and concerns that family members and residents may have.
CNA
Liberty Nursing And Rehabilitation Center
09.2008 - 12.2010
- Provide basic care for residents
- Assist residents with daily activities they may have difficulty performing on their own
- Monitor vital signs and habits of residents
- Communicate difficulties and changes to nurse on duty.
Education
Bachelor of Science in Human Services - Human Services
Gardner-Webb University
12.2018
Associate of Applied Science in Human Services with concentration in Substance Abuse - Human Services
Central Piedmont Community College
05.2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
- Exceptional listening skills
- Proficient with the 12 core functions
- Takes initiative
- Experienced in educating clients
- Develop and implement all aspects of Family Program
- Proficient in Relapse Prevention
- Performs tasks efficiently
- Able to multi-task
- Appropriate use of confidentiality
- Detail oriented
- Proficient in the use of counseling theories
- CPR Certified
- Registered with NCSAPCB
Certification
- Substance Abuse Counseling, 05/01/15
- CDAC 9/2022
- Receptionist, 12/01/11
- Office Technology Administration, 12/01/11
References
- Geisha Greene, Nursing Supervisor, 704-953-9024
- Crystal Mclean, Child and Adolescent Clinician, 980-475-6365
- Pam Bennett, Recovery Court Case Manager, 704-996-1057
Volunteer History
- Loaves and Fishes assisted with setting appointments for food referrals, made emergency food referrals, sat in on regular meetings.
- Classroom Central worked in the free store assisted with providing school supplies and local resources to teachers in the community.
Internships
January 2015 – may 2015 Mcleod Substance Abuse Center, charlotte, nc
- · Completed intake interviews with new clients
- · Made referrals for clients
- · Completed education sessions with clients
- · Completed Process group with clients
July 2019 -October 2019 Quality Healthcare Agency
- Assisted in facilitation of Groups
- Transported Clients to Activities
- Assisted with providing Lunch to clients
- Document on client progress
Timeline
Primary Counselor
Charlotte Rescue Mission
11.2022 - Current
Substance ABUSE COUNSELOR
Hope Haven Inc.
02.2020 - 11.2022
DWI counselor
Second CHANCES COUNSELING Services
09.2019 - 01.2020
CNA
Huntersville Oaks Nursing And Rehabilitation
08.2017 - 09.2019
Admissions Assistant/CNA
Peak Resources Nursing Facility
08.2011 - 08.2017
CNA
Liberty Nursing And Rehabilitation Center
09.2008 - 12.2010
Bachelor of Science in Human Services - Human Services
Gardner-Webb University
Associate of Applied Science in Human Services with concentration in Substance Abuse - Human Services
Central Piedmont Community College
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