Joelynn Heck
Rome,United States
Summary
I have diverse work experience and a driven work ethic. Skills are focused primarily in sales, restaurant experience, customer service, warehouse operations and onboarding training. I am proficient in upselling, customer relations, multitasking, managing a team, training new hires, and managing official company documents. I work well both in a group and individually. I like to keep busy and reflectively have a very active personality.
Overview
16
16
years of professional experience
Work History
Training Supervisor
Lowes Distribution Center
02.2017 - 11.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated and certified on various types of equipment such as forklifts (Crown Electric Standup Counterbalance), Crown Pallet Riders, Crown Center Riders, Crown Narrow Aisle Reach trucks, Squeeze truck attachments, LP gas sit down forklifts, Order Pickers, tuggers, fork extensions, pallet jacks, or hand trucks safely while moving products throughout the facility.
- 7 years experience training others on powered equipment.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 70 pounds.
- Experience in preforming safe team lifts of over 70 pounds with a partner during team picks.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, building picking, training, and housekeeping duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic handheld scanning devices and following established procedures. Proficient in using a LRT Laser Radio Terminal to efficiently track and maneuver freight throughout distribution network.
- Assisted in reducing product damage by properly handling and storing materials.
- Trained in HazMat procedures spill and cleanup and certified to train others in HazMat.
- CPR certified.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Loaded and unloaded materials onto and off of trailers for fast shipment.
- Assisted and then led the training of new hires, sharing best practices, safety procedures, and providing support for their integration into the team.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions. Led cleaning teams.
- Loaded, unloaded, and moved material to and from receiving to storage to shipping areas.
- Maintained clean, orderly work environment free of hazards, checking that emergency exits and fire extinguishers were not blocked.
- Used machinery and equipment such as box cutters, shrink-wrap, and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Collector/ Customer Service
Farmers Home Furniture
11.2016 - 10.2017
- Trained in debt collection within collaborative team environments.
- Daily telecommunications with customers to communicate about outstanding debts and work accounts to a close
- Customer services including taking calls, transferring calls, collecting payments, answering customer questions, handling sales transactions, making house calls, and repossessions.
Server
La Scala
12.2015 - 10.2016
- Fine dining experience paired with training in detailed and paced dining
- Extensive wine knowledge accumulated
- Achieved promotion to assistant supervisor within 7 months.
- Responsibilities include opening and shutting down the restaurant, supervising employees, delegating work, training, and collaborating with the two restaurant managers.
Floor Supervisor
Mr. D's Restaurant
03.2016 - 08.2016
- I received an offer to open a restaurant for a former coworker and his father.
- I opened the restaurant opening day, trained the morning staff, and ran the front end of the restaurant during the morning shifts and supervised staff
- Responsibilities included cleaning and opening the restaurant for business each morning, cleaning the shake machine, washing dishes, taking orders, running food, bussing tables, taking calls and togo orders, and shutting down the lunch shift
- I was told by several of our regulars and my former boss at Mellow Mushroom that they heard the morning shifts ran much smoother than night shifts did
Hostess
Mellow Mushroom
01.2016 - 05.2016
- My responsibilities included seating guests, answering guest questions, opening up the front for business, cleaning the patio, sweeping, mopping, rolling silverware, general cleaning, taking calls and togo orders, and running food for servers
- Accepted an offer for floor supervisor position at another restaurant.
Server
Olive Garden
09.2014 - 11.2015
- Worked as a server and acquired different sales techniques and personal skills interacting with both customers and employees
- Worked in a fast paced environment, high volume, high pressure
- Worked in a full functioning team environment
Pet Counselor, Habitat Maintenance, Inventory Manager
Petland
12.2013 - 08.2014
- I started in pet counseling (sales) which specialized in finding homes for animals and providing proficient knowledge of habitats and animal maintenance to customers
- I was promoted to Inventory Manager within 6 months and trained in shipment orders and receiving, animal habitat maintenance, and store maintenance and organization
Server, Hostess, Busser, Togo
House of China/ Chopsticks
07.2013 - 02.2014
- I worked at two restaurants, owned by the same family, and would open and close the restaurants by myself
- I was responsible for seating tables, busing tables, cleaning all serving stations and bathrooms, and serving guests while providing knowledge of the menu and taking care of to-go orders
Cashier, Video Associate, Backup Scanning Coordinator, Bakery Staff
Ingles Markets
01.2009 - 11.2013
- I started as a cashier at sixteen, transitioning into the video department through high school
- I ran a register, bagged merchandise, and communicated with customers as a cashier
- As a video associate I took inventory of merchandised received and in stock, did telecommunications, scanned in and cleaned returning DVDs, put out new releases, marked down merchandise to be sold, and changed the Marque every month
- On my down time when my responsibilities were met I would volunteer to bring in shopping carts for the clerks to keep myself busy
- After high school I worked summers at Ingles while attending college
- The summer after college I was offered a position as a backup scanning coordinator in another store, a job which included early four AM shifts, running all the sales, adding new items into the system, deleting old, taking inventory of deliveries, and switching out old prices for new in the entire store
- After a few months, I asked to be transferred into the bakery department
- This included much manual labor, five AM scheduling, pastry decorating, inventory counting, and putting out new inventory every morning
Education
Biology
Young Harris College
Young Harris, GAHigh School Diploma - AP Literature, AP Biology
Cedartown Highschool
Cedartown, GA05.2011
Skills
- Proactive Safety Awareness
- Adaptable Learner
- Strong Detail Orientation
- Proficient in Task Finalization
- Maintains Composure During Challenges
- Excel Proficiency
- Word Proficiency
- Workday Proficiency
- Kronos Scheduling Proficiency
- Certified Equipment Operator (Standup Forklift, Pallet Rider, Center Rider, Squeeze Truck, Reach Truck, Order Picker, LP Gas Sitdown Forklift, Tugger, Electric Pallet Jack, Stretch Robot, Depal Robot
- Proficient in Equipment Operation Training
- Proficient in Equipment Certification Processes
- Oversight of Equipment Recertification
- New Associate Orientation Facilitation
- Facilitate Classroom Training
- Training Development with both Associates and Trainers
- Guide New Employee Onboarding in Department
- Facilitates On-The-Job Training
- Skilled in Performance Improvement Discussions
- Conducted Yearly Safety Workshops
- Proficient in DuPont STOP For Each Other Safety Training
- Proactive Sanitation Practices
- Certified in Hazardous Materials Handling
- Certified Hazmat Trainer
References
- Jacob Reed: Lowes Supervisor, mjacob.reed@gmail.com (706)936-5960
- Moriah Medina: Petland Supervisor (706)512-2061
- Josh Woods: Lowes Supervisor (706)847-9048
- Blake Mylius: Lowes Supervisor (706)766-8727
- Jessica Sisson: Lowes Supervisor, (678) 767-0093
- Tonya Johnson: Ingles Coworker (770)876-1226
- Kallie Ploof: Petland Coworker (706)676-6871
- Consuelo Reyes: Lowes Supervisor (706)766-4819
- Kacey Neese: Lowes Supervisor (706)766-9512
- Kat Morgan: Lowes Coworker (706)767-4825
- Rheanna Mylius: Lowes Coworker (762)313-6319
- Starla Porter: Lowes Senior Performance Instructor (706)388-0690
- Shani Parker: Lowes Coworker (706)508-2106
- Zeke Lawler: Lowes Coworker (706)506-0526
- Teellia Adams: Lowes Coworker (706)266-8327
- Jessie Flanigan: Lowes Coworker (678)767-4439
- Kentrel Brown: Lowes Coworker (706)388-9738
- Kara Murphy: Olive Garden Supervisor (706)346-9541
Timeline
Training Supervisor
Lowes Distribution Center
02.2017 - 11.2024
Collector/ Customer Service
Farmers Home Furniture
11.2016 - 10.2017
Floor Supervisor
Mr. D's Restaurant
03.2016 - 08.2016
Hostess
Mellow Mushroom
01.2016 - 05.2016
Server
La Scala
12.2015 - 10.2016
Server
Olive Garden
09.2014 - 11.2015
Pet Counselor, Habitat Maintenance, Inventory Manager
Petland
12.2013 - 08.2014
Server, Hostess, Busser, Togo
House of China/ Chopsticks
07.2013 - 02.2014
Cashier, Video Associate, Backup Scanning Coordinator, Bakery Staff
Ingles Markets
01.2009 - 11.2013
Biology
Young Harris College
High School Diploma - AP Literature, AP Biology
Cedartown Highschool