Brittny Brymer
Bastrop,Texas
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Proficient at fostering team collaboration, adapting to evolving requirements, and maintaining a solution-oriented mindset. Skilled in project coordination, training or helping others, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with a proven track record of meeting organizational goals. Experienced at engaging with diverse audiences to create meaningful connections and understanding.
Overview
17
17
years of professional experience
Work History
Brand Ambassador Supervisor/Team Trainer
ABC Home and Commercial Services
07.2022 - Current
- Trained my Brand Ambassador team to improve our productivity and brand awareness
- Developed all team schedules, organized team presence for road shows, scheduled marketing events and trainings
- Maintained time sheets and some payroll functions
- Approached Costco members and interacted in natural conversation with the goal of developing brand loyalty.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Worked with team to achieve sales goals for products.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Communicated product information with confidence and educated consumers about company.
- Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
- Spearheaded sustainability initiative within brand, enhancing company image and attracting eco-conscious consumers.
- Attended industry conferences to keep abreast of market trends and network with potential partners.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Licensed Chemical Dependency Counselor Intern
Willow Springs Recovery Center
04.2020 - 07.2022
- Enhanced client recovery by implementing evidence-based counseling methods and techniques.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients struggling with addiction.
- Established rapport with diverse clientele by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Continuously updated professional knowledge through attending workshops, conferences, and trainings in the field of chemical dependency counseling.
- Tailored interventions according to cultural competency principles, ensuring equitable access to care for all clients.
- Educated clients on coping skills and relapse prevention techniques, promoting long-term sobriety.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
Licensed Chemical Dependency Counselor Intern
Management And Training Corporation, Correctional Facility
08.2019 - 04.2020
- Enhanced client recovery by implementing evidence-based counseling methods and techniques.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients struggling with addiction.
- Established rapport with diverse clientele by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Continuously updated professional knowledge through attending workshops, conferences, and trainings in the field of chemical dependency counseling.
- Tailored interventions according to cultural competency principles, ensuring equitable access to care for all clients.
- Educated clients on coping skills and relapse prevention techniques, promoting long-term sobriety.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
Customer Service Associate Cashier
Walgreen's Pharmacy
10.2016 - 08.2019
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Worked with floor team and managers to meet wide range of customer needs.
Restaurant Waiter
I-HOP
06.2015 - 10.2016
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Housekeeping Supervisor
La Quinta Inn & Suites
03.2013 - 02.2015
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Increased employee performance through effective supervision and training.
Ranch Hand
3s Cattle Company
05.2011 - 03.2013
- Herded livestock using ranch ATVs.
- Helped with a variety or typical ranch duities
- Fed and maintained livestock
- Performed repairs and preventive maintenance on property.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Observed animals and notified supervisor of signs of illness.
Shift Leader/Coffee Barista
Coffee Dog Roastery & Coffee House
08.2010 - 05.2011
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Worked to remain self-motivated, with a strong sense of personal responsibility.
- Worked effectively in a fast-paced environment.
- Maintained high quality customer service
Crew Trainer/Service Crew Member
Dairy Queen
02.2008 - 12.2010
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Developed job-specific competencies and performance standards.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Enhanced team performance by conducting detailed training sessions on customer service best practices.
Education
Associates - Human Services- Chemical Addiction Counseling
Austin Community College
08-2019
High School Diploma -
Bastrop High School
05-2011
Skills
- Staff Training
- Team Organization
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Effective Networking Abilities
- Person to person marketing
Timeline
Brand Ambassador Supervisor/Team Trainer
ABC Home and Commercial Services
07.2022 - Current
Licensed Chemical Dependency Counselor Intern
Willow Springs Recovery Center
04.2020 - 07.2022
Licensed Chemical Dependency Counselor Intern
Management And Training Corporation, Correctional Facility
08.2019 - 04.2020
Customer Service Associate Cashier
Walgreen's Pharmacy
10.2016 - 08.2019
Restaurant Waiter
I-HOP
06.2015 - 10.2016
Housekeeping Supervisor
La Quinta Inn & Suites
03.2013 - 02.2015
Ranch Hand
3s Cattle Company
05.2011 - 03.2013
Shift Leader/Coffee Barista
Coffee Dog Roastery & Coffee House
08.2010 - 05.2011
Crew Trainer/Service Crew Member
Dairy Queen
02.2008 - 12.2010
Associates - Human Services- Chemical Addiction Counseling
Austin Community College
High School Diploma -
Bastrop High School
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