Alma Gonzalez

· Oversee daily operations of clinical research studies, including coordination of patient scheduling (EPIC), data collection (REDCap), and adherence to protocols.

· Supervise and train a team of research assistants, ensuring high quality work and compliance with study procedures.

· Prepare and review study documentation, including informed consent forms and case report forms, to ensure accuracy and regulatory compliance.

· Create/update the research standard operation procedure (SOP) manual by providing a step-by-step instructional guide for research assistants through routine tasks and processes to ensure consistency and efficiency.

· Utilized patient health questionnaires to screen, diagnose, monitor, and measure the severity of certain mental conditions to determine treatment.

· Serve as a clinician/interventionalist by using cognitive and behavioral therapy practices to help improve patient’s mental health conditions.

· Identify training needs, design and deliver training content, manage training resources, and evaluate the effectiveness of training programs to ensure employees have the skills and knowledge required to excel in their roles.

· Trained and earned the instructor certification to attend schools all over the metroplex and implement the youth aware of mental health program (YAM) into classrooms.

· Worked with the creators of YAM to become a trainer and provide instructor training to individuals all over Texas to administer into their districts.

· Created different excel projects that helped in a variety of tasks including data analysis, financial modeling, and project management.

· Act as key liaison between management, the study site, and the stakeholder through effective communication, relationship management, and critical thinking.

· Serve in the crucial role of supporting the daily operations of a healthcare facility, ensuring that clinical staff can focus on patient care.

· Schedule, confirm, and reschedule patient appointments as needed. Update and maintain patient records, ensuring accuracy and confidentiality. Manage incoming and outgoing communications, including phone calls and emails.

· Maintain and order medical supplies and equipment to ensure the clinic is stocked and operational. Assist with billing and coding tasks, and handle insurance claims and patient billing inquiries.

·  Communicate effectively with doctors, nurses, and other healthcare professionals to coordinate patient care. Assist with patient referrals to specialists or other healthcare services.

· Adhere to healthcare protocols and regulations including infection control practices and patient privacy laws (HIPPA). Ensure that safety procedures are followed, including emergency protocols and equipment maintenance.

· Understanding medical terminology, procedure, and protocols.

· Strong organizational skills for managing schedules, records, and supplies.

· Utilize with medical software systems, electronic health records (HER), and office productivity tools.