Kelly Bennett
Carlsbad,CA
Summary
Dedicated Client Manager with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Barre Instructor
Studio Barre
09.2021 - Current
- Built strong relationships with clients by offering tailored feedback and encouragement throughout their Barre journey
- Streamlined operations by efficiently managing class scheduling, registration, and billing processes using specialized software tools
- Mentored new instructors by sharing expertise in Barre technique and providing constructive feedback on teaching methods
- Enhanced client satisfaction by providing personalized Barre instruction based on individual needs and goals.
Consultant
Barney & Barney / March McLennan Agency
09.2014 - 08.2020
- Assist team in preparing renewal presentations, illustrating client's current benefits and rates along with marketing results
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
Client Manager II
Barney & Barney
01.2008 - 07.2013
- Assist Company Principal and Sales Executive in maintaining book of business and financial growth by working closely with carriers and clients
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions
- Collaborated with HR teams to improve benefit offerings, resulting in more diversified options for employees along with providing advice and assistance that requires technical and industry knowledge to resolve difficult issues and help with client needs
- Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes
- Facilitated open enrollment meetings, ensuring the company and employees have full knowledge of all benefit options for the upcoming benefit plan year
- Coordinated with insurance carriers and client to negotiate favorable rates, contributing to cost savings for both employees and the company.
Education
Bachelor of Science and Business Administration - Human Resources Management -
Northern Arizona University
Flagstaff, AZ12.1999
Skills
- Multitasking
- Organization & Time Management
- Public Speaking
- Customer Services
- Creativity
- Leadership
- Teamwork
- Communication & Interpersonal Skills
- Mulitasking
Volunteer Experience
- Club Soccer Team Parent, Help manage team schedule, Manage team finances, Make sure team is properly registered for all tournaments and all players have their player cards
- School Volunteer-Pancake Breakfast, Coordinate with local fire department a day and time that would work to host school fundraiser, Work with local restaurants/shops to help fund event, Create various volunteer shifts to help
Timeline
Barre Instructor
Studio Barre
09.2021 - Current
Consultant
Barney & Barney / March McLennan Agency
09.2014 - 08.2020
Client Manager II
Barney & Barney
01.2008 - 07.2013
Bachelor of Science and Business Administration - Human Resources Management -
Northern Arizona University
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