Shantrice Thomas
Miami,FL
Overview
8
8
years of professional experience
Work History
Project Remodel Specialist
Anderson Merchandisers, LLC
Hallandale Beach, FL
02.2024 - 05.2024
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Coordinated promotional events such as special sales or clearance items.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Maintained a clean and organized work environment at all times.
- Provided training and support for new staff members in regards to merchandising operations.
Driver Examiner
Florida Highway Safety and Motor Vehicles
MIAMI, FL
05.2021 - 03.2022
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Economic Self-Sufficient Specialist
State Of Florida - DCF
Miami, FL
03.2019 - 05.2021
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Participated in ongoing training and compliance activities.
Sales and Support Lead
Macy's
Miami, FL
11.2016 - 02.2018
- Resolved escalated customer issues in a timely manner.
- Analyzed data to identify trends in customer inquiries and complaints.
- Developed and implemented strategies to improve customer service, satisfaction, and retention.
- Maintained up-to-date knowledge of industry trends and developments.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-2012
Some College (No Degree) - General Studies
Miami Dade College
Miami, FLUniversity of Miami, Miami
Miami, FLSkills
- Excellent Communication
- Policies and procedures
- Time management abilities
- Adaptability and Flexibility
- Data Interpretation
- Public assistance programs
- Eligibility checks
- Business Intelligence
- Customer service and assistance
- Multitasking
- Data Confidentiality
Timeline
Project Remodel Specialist
Anderson Merchandisers, LLC
02.2024 - 05.2024
Driver Examiner
Florida Highway Safety and Motor Vehicles
05.2021 - 03.2022
Economic Self-Sufficient Specialist
State Of Florida - DCF
03.2019 - 05.2021
Sales and Support Lead
Macy's
11.2016 - 02.2018
High School Diploma -
Miami Northwestern Senior High School
Some College (No Degree) - General Studies
Miami Dade College
University of Miami, Miami