Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Warpinski

Fountain,CO

Summary

I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to succeed in a stimulating and challenging environment, while building the success of the company and earning advancement opportunities. My hard work and perseverance will shine when faced with issues and problems at work. I excel at problem solving and working with a team to address any customer complaints or issues that arise. My organizational skills and attention to detail, come full circle when I am faced with day to day tasks as well as individual tasks I am assigned.

Overview

16
16
years of professional experience

Work History

Orthodontic Assistant

Dr. Sohn
10.2021 - 03.2023
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Set up for x-rays, photographs of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Skills / Job Duties include: Making of Essix Retainers, Sprint Ray, Easy RX, Ortho 2, Itero Scans, CPR and OSHA Certified, Maintaining Patient records, Intraoral Photos, Assist Bonding, Appliance insertions (RPE, LLA and Nance, Invisalign, Adjustments and proper procedures and knowledge of HIPPA privacy rules.
  • Led Marketing and Social Media Division.

Family Readiness Group Leader

US Army
08.2018 - 12.2021
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Assisted families in navigating social services systems, including applying for benefits, accessing resources and connecting with other family support services.
  • Facilitated over 20 family meetings to ensure communication and collaboration between family members.

Member Services Team Member

JPMorgan Chase
11.2018 - 06.2020
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to 40 customer calls and emails daily, to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast paced environments. Consistently positive and friendly teller committed to reaching business goals. Review and/or work with Client Services Officer in all daily cash management duties to escalate to clients and Private Bankers.

Family Readiness Group Leader

US Army
10.2014 - 07.2018
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Developed and implemented programs to support children's mental health and well-being.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.

Member Service Representative

Ft. Campbell Federal Credit Union
06.2013 - 12.2013
  • Built and maintained positive and professional relationships with members by providing outstanding customer service
  • Completed all work requests in efficient and timely manner using CRM to maintain accurate records
  • Answered over 200 incoming calls daily and provided help and follow-up from voice mails and requests from conversations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Food Merchandiser

L&L Foods
01.2010 - 05.2012
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Took care of any issues to make new labels in order to make products look presentable for customers and ensures products were fresh and enjoyable for future customers.
  • Follow company’s F.I.F.O
  • Monitored inventory levels and kept adequate stock in product displays on sales floor
  • Was held accountable for 600 products
  • Completed efficient store resets to prepare store for special promotions and seasonal updates

Customer Service Representative

Fort Sill National Bank
01.2007 - 02.2008
  • Worked with customers on daily basis, meeting their banking needs and either answering or referring their financial questions to appropriate supervisory individuals.
  • Responded to over 50 customer inquiries regarding account balances daily
  • Used key to process monetary transactions.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers about billing, payment processing and support policies and procedures

Education

Associate of Arts - Education

University of Phoenix
Tempe, AZ
06.2026

Phlebotomy Technician Certificate - undefined

Great Plains Technology Center
2008

High School Diploma -

Eisenhower Senior High School
Lawton
06.2007

Skills

  • Infection Control
  • Data Entry
  • Equipment and Instrument Sterilization
  • Intraoral Photography
  • Teller Transactions
  • Customer Standards Compliance
  • Appointment Scheduling and Confirmation
  • Member Relations
  • Service Recommendations
  • Member Retention

Timeline

Orthodontic Assistant

Dr. Sohn
10.2021 - 03.2023

Member Services Team Member

JPMorgan Chase
11.2018 - 06.2020

Family Readiness Group Leader

US Army
08.2018 - 12.2021

Family Readiness Group Leader

US Army
10.2014 - 07.2018

Member Service Representative

Ft. Campbell Federal Credit Union
06.2013 - 12.2013

Food Merchandiser

L&L Foods
01.2010 - 05.2012

Customer Service Representative

Fort Sill National Bank
01.2007 - 02.2008

Associate of Arts - Education

University of Phoenix

Phlebotomy Technician Certificate - undefined

Great Plains Technology Center

High School Diploma -

Eisenhower Senior High School

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