Duah Adei-Manu

• Attached with Health and Human Services (HHS) Assistant Secretary for Preparedness and Response (ASPR), Division of Strategic National Stockpile (DSNS) CHEMPACK Program.
• Accountable for maintaining federally owned medical assets including nerve agent throughout Continental United States (CONUS) for accessible use in emergency incidents.
• • Assigned with10 Logistics Fielding Specialists, 4 emergency management specialists with wide range of logistics and emergency management responsibilities forecasting product demands; mission scheduling; inventory tracking; cost analysis; process control; time analysis; procedure and policy development.
• • Accountable for gathering, validating budgetary and financial aspects of program assets within assigned geographical area, including analyzing expected impact of contemplated budget revisions; program adjustments; economic trends; work functions; quality control of documents and directives from higher echelons assigned within Department of Health and Human Services (DHHS) and ASPR.
• • To be highly effective in this role, it requires critical analytical skills, and coordination to sustain over 1,974 medical caches of nerve agent antidotes pre-positioned in United States and its territories. Provide oversight of medical countermeasure assets of DSNS CHEMPACK program in excess of $146,000,000 by monitoring inventory management system of DSNS, provides technical guidance and assistance to staff on inventory management and supply functions.
• • Maintains oversight of transportation requirements and capabilities to ensure timely arrival of ASPR shipments.
• . Tracks key performance metrics and benchmarks relating to supply chain procurement and warehouse inventory to measure actual performance against requirements and ascertain sources of deficiencies to identify supply chain problem areas.
• • Actively monitors life cycle maintenance and integrated logistics support of major system by analyzing effectiveness of logistics activity and services.
• • Manages, regulates, coordinates and exercises control over supplies, equipment and other medical material of Division of Strategic National Stockpile to respond to variety of biological, chemical, or radiological agents.
• • Conducts quality assurance and quality control by ensuring that partners or state agencies adequately maintain inventories.
• • Promotes continual improvement actions by participating in technical supply support work necessary to ensure effective operation of ongoing project activities.
• • Process reports and automated records and control systems for storage, issue, Quality Assurance/Quality Control, Shelf-Life Extension Program, and disposal of medical materials.
• • Provides services in support of inventory control, storage, distribution, cataloging and supply identification
• • Monitors activities associated with customer return shipments including overages, shortages and dumping, reconditioning, or returning to producing plant.
• • Reviews, edits ,order and determines availability of requested items and associated replacements/substitutes, and coordinates shipment information. Meets with suppliers to discuss performance metrics, accelerated performance feedback and discusses production forecasts and changes.
• • Maintains all required regulations, publications, records, files and blank forms required to support supply functions.
• • Responds to emergency supply assistance requests and provides customers with timely data on specific items, including product uses, technical specifications, quality, and warranty information.
• • Provides services in support of inventory control, storage, distribution, cataloging and supply identification systems.
• • Determines ways to optimize service levels, maintains supply-chain efficiency and minimize cost. Participate in forums and meetings in communicating ideas and solicits feedback toward improving business/customer support operations.

• Contributed to DHL business success of by representing supply chain interests in cross-functional project teams to implement changes to business processes. Improved inventory accuracy count from 98.86% to 99.75% well above 99.5% as required by Kraft Heinz Company.
• Created dashboard for KPIs/metrics to manage performances of suppliers and Operations teams.
• Managed receiving and shipping of 500-SKU items for Kraft Heinz valued at $ 60 million.
• Supervised employees maintaining 700,000-sq. ft. warehouse with authorized storage level of approximately 5,000 lines worth approximately $65 million dollars.
• Utilized Warehouse Management system (WMS (SAP) to process material transactions and develop required reports.
• Responsible for frustrated material resolution problems concerning transportation, receiving, storing and issuing materials and supplies.
• Conducted material research/investigations to resolve discrepancies, performed excess/ obsolete analysis and provided material updates as needed.
• Communicated operational levels to superiors via conference call meetings or weekly or quarterly meetings.
• Provided viable resolutions for emergency supply request by coordinating with appropriate service representative to identify alternate sources of supply or local manufacture.
• Supervised all inventory control personnel, to achieve objectives relating to inventory control management, provides communication and suggests inventory improvements to supervisor.
• Validated items receipt and processing procedure prepared and maintained sensitive item inventory reports and receipts.
• Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, distribution, supplier management and transportation.
• Collaborated with customers to identify upcoming needs and changes to their supply requirements. Investigated, coordinated and released Sales Orders through automated systems.
• Supervised and trained employees in inventory material management processes and procedures.

• Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions

• • Conducted material research/investigations to resolve discrepancies, performed excess/ obsolete analysis and provided material updates as needed.
• • Communicated operational levels to superiors via conference call meetings or weekly or quarterly meetings.
• • Compiled, researched, reviewed, reports, and briefed site performance, company budget, and turnaround time data to all levels of management on assigned programs.
• • Provided viable resolutions for emergency supply request by coordinating with appropriate service representative to identify alternate sources of supply or local manufacture.
• • Supervised all inventory control personnel, to achieve objectives relating to inventory control management, provides communication and suggests inventory improvements to supervisor.
• • Validated items receipt and processing procedure prepared and maintained sensitive item inventory reports and receipts.
• • Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, distribution, supplier management and transportation.
• • Collaborated with customers to identify upcoming needs and changes to their supply requirements. Investigated, coordinated and released Sales Orders through automated systems.
• • Supervised and trained employees in inventory material management processes and procedures
• • Coordinated with appropriate service representatives to identify alternative sources of supply, responded to customer requests, and provide advice regarding changes to sales orders as needed.
• • Performed inventory reconciliation by investigating and resolving discrepancies, initiating inventory comparisons, making recommendations in denials and cancellations, and following up on redistribution orders.
• • Analyzed supply transactions, provides customer service for urgent critical shortage items and other items requiring special handling when established procedures are not applicable.
• • Maintained all required supply regulations, publications, records, files and blank forms required to support supply functions.
• • Provided services in support of inventory control, storage, distribution, cataloging and supply identification.
• • Monitored activities associated with customer return shipments including overages, shortages and dumping, reconditioning, or returning to producing plant.
• • Assigned with responsibility for conducting analytical studies of operational procedures and continuous improvement of standard logistics processes, such as replenishment system, data interchange systems, demand management and related function.
• • Managed inventory and provided customers status and tracking information for all purchased orders.
• • Monitored electronic orders for parts and supplies for maintenance work orders and vehicle services.
• • Responded to emergency supply assistance requests and provided customers with timely data on specific items, including price, product uses, technical specifications, quality, and warranty information.
• • Performed weekly meetings with administrative staff members to evaluate logistical support for practicability, productivity, budget efficiency and accountability of all assets.
• • Routinely communicated with vendors worldwide, to elevate budgetary issues.
• • Created written or oral monthly reports documents pertaining to warehouse material status and conditions.
• Reported customer feedback to management

• Reviewed procurement guidelines as defined by Departmental documents, DOD guidelines and t Federal Acquisition Regulations.
• Validated items receipt and processing procedure prepared and maintained sensitive item inventory reports and receipts.
• Performed variety of warehouse duties which included receiving, shipping, issuing and stocking (repairable and consumable) components, parts and materials.
• Analyzed operational reports and plans in order to anticipate problems and to pinpoint causes of supply support deficiencies with turn-ins of Class II, III, V, VII and IX equipment.
• Compared packing lists, received documents, bills of lading, inspection reports, and other documents with contracts, purchase orders, or other requisitions to verify accuracy of stock identification, quantity, costs, condition, and other pertinent data. Inspected, tags, labels, counts, weighs, or measured items of incoming and outgoing shipments.
• Investigated receiving documents involving discrepancies, such as overages, shortages, and substitutions.
• Conducted physical inventories and posted totals to inventory records. Managed calibration and testing of Test Measurement and Diagnostic Equipment (TMDE). Managed control and monitored tool room operations, including accounting for, issuing and replacing tools.
• Reviewed items receipt and processing procedures prepared and maintained sensitive item inventory reports and receipts.
• Responsible for frustrated material resolution problems concerning transportation, receiving, storing and issuing materials and supplies.
• Interfaced with commercial shipping customers (UPS, FEDEX, ESTES) aiding with material transfer.
• Created written or oral monthly reports documents pertaining to warehouse material status and conditions.
• Provided viable resolutions for emergency supply request by coordinating with appropriate service representative to identify alternate sources of supply or local manufacture
• Served as Supply Technician for 603rd Aviation Support Battalion, serving 3rd Infantry Division, supporting Hunter Army Airfield.
• Performed aspects of supply and inventory management for over 2,400 aviation line items valued over $28 million and conducting causative research of parts utilizing Global Combat Support System Army (GCSS-A) evaluating database reports, such as storage management, cataloging and property utilization for compliance with system requirements and procedures which are related to depot, local or other supply activities.
• Processed required documentation within assigned unit Property Book Officer to turn-in various serviceable and unserviceable aviation equipment.

• Facilitated inventory management by preparing accurate supply documents, maintaining organized records of outgoing / incoming materials, and conducing quarterly cycle counts. Also ordered, received, and stored supplies, and catalogued / located stock as necessary.
• Ensured accuracy and quality of outgoing shipments by inspecting, identifying, cataloguing, and safely processing parts and materials, including all hazardous and toxic materials.
• Leveraged skills with heavy equipment (including trucks and forklifts) to expedite handling of stock, including loading, unloading, and moving.
• Responsible for 100% wall to wall annual inventory, and 10% monthly inventory for bench stock and shop stock.
• Ensured accuracy and adequacy using Military Standard Requisitioning Issuing Procedures (MILSTRIP) for authorization, documentation, cataloging, requisition, receipt, accounting, issue, storage, inventory reporting, transfer and disposal through proper channels of all accountable items of property, including classified communication equipment.
• Provided technical supply assistance investigating and reconciling routine and recurring discrepancies related to stock control and inventory adjustments.
• Prepared and maintained records on equipment usage, operation, maintenance, modification, and calibration by reviewing Equipment on Hand (EOH), and Equipment Serviceability (ES) data portion of Unit Status Report (USR).
• Provided interface with customer units, direct support, general support, and wholesales supply activities
• Managed repairable listing and monitored demand analysis for three SSA.
• Validated requirements for major end items and repair parts.
• Established and maintained automated and manual financial/accounting records.
• Reviewed reports and reported any discrepancies.
• Planned and coordinated activities supporting operations of regional level Area Maintenance and Supply Facility.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Oversaw all aspects of daily operations; directed Associates to achieve high productivity levels.
  • Identified and implemented method to significantly reduce expenses and optimize profitability.
  • Coordinated staff schedules to guarantee streamlined operations while remaining within budget.
  • Implemented “employee recognition” management tool to improve team performance and motivate individual staff members. Adhered to Company policies when documenting employee performance.
  • Maintained high profitability levels by analyzing reports, identifying market trends, defining problems, and developing / implementing effective strategic solutions.
  • Facilitated repeat and referral business by consistently providing high quality service to customers; addressed and quickly resolved issues. Trained, scheduled, and supervised Associates across several departments; provided coaching to elevate customer service skills and increase product knowledge.
  • managed 35 employees, including scheduling, allocating daily tasks and payroll
  • Addressed customer complaints skillfully, offering reimbursement when necessary.
  • Consistently met and surpassed monthly ordering and sales goals assigned by Director of Operations and General Manager.
  • Performed monthly inventory to identify top-selling items and improve ordering; reduced budget 15% in less than one year.
  • Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers.
  • Assisted Retail Manager with scheduling by obtaining shift requests from employees 2 weeks in advance.
  • Performed monthly inventory to identify top-selling items and improve ordering; reduced budget 15% in less than one year.
  • Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers.
  • Assisted Retail Manager with scheduling by obtaining shift requests from employees 2 weeks in advance.
  • Fulfilled all management responsibilities in absence of manager
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Increased sales by driving operational efficiencies and building excellent customer rapport
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Established and optimized schedules to keep coverage and service in line with forecasted demands