Overview
Summary
Work History
Skills
Certification
Languages
Education
Generic

Morgan Messer

Salt Lake City,UT

Overview

7
7
years of professional experience
4
4

Certifications

Summary

Versatile IT Engineer with 7+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues.

Skilled at maintaining positive communications in business-critical situations.

Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical

responses.

Work History

High Tech IT Engineer

Generation IX
12.2022 - 05.2025
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions, servicing 4,000+ users across 45 businesses.
  • Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Ensured completion of IT projects from inception to completion, ensuring on-time delivery within budget constraints.
  • Established strong client relationships by optimizing network infrastructure and implementing new technologies.

Senior Helpdesk Technician

WeWork
05.2019 - 04.2022
  • Conduct troubleshooting to resolve IT-related and application issues for 12,000+ users Consistently met ticket handling goals by closing an average of 70 tickets per day with an average first response time of under one hour
  • Implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues
  • 3 year contracted project to integrate, and deploy, and automate Okta as their main IDM across 80+ business applications.
  • Acted as first point of contact for managing telecommunications, data networking, and other technology services from installation to maintenance

IT Systems Administrator

Micro Assist LLC
02.2018 - 03.2019
  • Helpdesk for networks across 5 law firms totaling over 200 users Implemented documentation of IT-related information such as license keys, credentials, and backup data
  • Responsible for the upkeep, configuration and reliable operation of computer systems; especially multi-user computers, such as servers, firewalls, and network switches
  • Consistently provide updates to all equipment and software
  • Troubleshooting various Microsoft Office and Adobe products
  • Gather information from network users in order to define and correct issues, troubleshoot system hardware and software and work with vendors to glean more information

Skills

  • Escalated Ticket Troubleshooting
  • IAM Deployment Solutions
  • Okta Administration & Deployment
  • MDM Configurations (JAMF, NinjaOne, Miradore, MS Intune)
  • Effective Onboarding Solutions
  • Organized Data Management Solutions
  • Automation Implementation
  • Documentation Expert
  • Friendly, positive attitude to dependably contribute to teamwork and collaboration

Certification

  • CompTIA A+ Certified


  • Microsoft Certified: Azure Fundamentals


  • Jamf Certified Associate - Jamf Pro


  • Okta Certified Administrator



Languages

English
Chinese (Mandarin)

Education

High School Diploma -

Davis High School
Kaysville
05-2012

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Morgan Messer