Shelbi Forbes
Denham Springs,LA
Summary
Dedicated and result-driven office manager who thrives off of organization, policies and protocols. I have experience with streamlining office operations, enhancing productivity, and optimizing administrative processes. Proven track record implementing efficient systems and managing diverse tasks to support organization objectives. Adept at fostering a positive wok environment and ensuring seamless communication across teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Z Dentistry
Zachary, LA
08.2022 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized their schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements/policies.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance/goals and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Receptionist Administrator
The Dermatology Clinic
Baton Rouge, LA
09.2019 - 12.2019
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Responded promptly to emails from customers and other departments within the organization.
- Adhered to company policies regarding confidentiality of sensitive information.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Expanded Duties Dental Assistant
Associates in Pediatric Dentistry
Baton Rouge, LA
06.2014 - 03.2017
- Assisted dentist in performing dental procedures such as fillings, crowns, bridges, extractions and root canals.
- Sterilized instruments and set up trays for dental procedures.
- Performed preventive maintenance on dental equipment including autoclaves and handpieces.
- Maintained accurate patient records and charts through both paper-based filing systems and computer software programs.
- Prepared materials for impressions, taking x-rays and pouring models of teeth.
- Provided chairside assistance to the dentist during examinations and treatments by handing instruments or material used during procedures.
- Instructed patients on proper oral hygiene techniques to maintain oral health.
- Took digital radiographs using intraoral sensors according to office protocol.
- Performed coronal polishing to remove plaque or stain deposits from tooth surfaces.
- Reviewed patient's medical history prior to treatment; identified medications that may affect dental treatment plans.
- Communicated effectively with patients regarding their needs; answered questions about dental procedures or products.
- Applied topical agents to patients, including Fluoride.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Established clean, sterile and welcoming environment for patients.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Updated patient records with new data and treatment information.
- Documented patient records during procedures and added notes taken to treatment chart.
- Took medical and dental history and recorded vital signs of patients.
Education
Expanded Duties Dental Assistant
Louisiana State Board of Dentistry
LSU Health10-2014
High School Diploma -
Central High School
Central, LA05-2014
Licensed Practical Nursing
River Parishes Community College
Sorrento, LASkills
- Office Administration
- Staff Scheduling
- Employee/Office Management
- Travel Arrangements
- Cross-Functional Collaboration
- Meeting Coordination
- Documentation Management/Document Control
- Excel Spreadsheets/Bookkeeping
- Exceptional Customer Support/Relations
- Payroll
- Manage Accounts Payable/Receivables
- Payment Processing
- Maintaining Accounting Ledger
- Insurance Eligibility Verifications
- Practice Marketing
- Vendor Negotiation
- Managing/supply all Inventory
- Workflow Optimization
- Schedule/Calendar Management
- Organizing/Categorizing priorities
- Positive Attitude
- Strong Problem Solver
- Deadline Adherence
- Data Analysis
- Administrative/Operation Management Strategies
Certification
- OSHA certified
- HIPAA Certicied
- CPR Certified
- EDDA through the Louisiana State Board of Dentistry
- Radiology Certification
Timeline
Office Manager
Z Dentistry
08.2022 - Current
Receptionist Administrator
The Dermatology Clinic
09.2019 - 12.2019
Expanded Duties Dental Assistant
Associates in Pediatric Dentistry
06.2014 - 03.2017
Expanded Duties Dental Assistant
Louisiana State Board of Dentistry
High School Diploma -
Central High School
Licensed Practical Nursing
River Parishes Community College
Similar Profiles
JADE WEATHERINGTONJADE WEATHERINGTON
Research Assistant at University of Maryland School of Dentistry Department of Pediatric DentistryResearch Assistant at University of Maryland School of Dentistry Department of Pediatric Dentistry
Lauren MooreLauren Moore
Dental Assistant Intern at Summit Implant Dentistry | Fry Orthodontics | New Mark Modern DentistryDental Assistant Intern at Summit Implant Dentistry | Fry Orthodontics | New Mark Modern Dentistry
Mayel VasquezMayel Vasquez
Front Desk Receptionist/New Patient Coordinator at Sacramento Natural Dentistry/ New Vision DentistryFront Desk Receptionist/New Patient Coordinator at Sacramento Natural Dentistry/ New Vision Dentistry
KELSEY LAWSON-ROGERSKELSEY LAWSON-ROGERS
Owner at Kookie Deaux LLCOwner at Kookie Deaux LLC
Ronald RhotoRonald Rhoto
Heavy Equipment Operator / Lead Oiler at ADMHeavy Equipment Operator / Lead Oiler at ADM