Audra Salisbury
Chula Vista,CA
Summary
Highly motivated Office Manager/Assistant with experience in efficiently completing and coordinating administrative and operational tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional customer service and teamwork. Looking for Full time employment close to home where I can make a positive difference.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Member Specialist
AAA-Automobile Club Southern California
10.2021 - Current
- Provided exceptional customer service to AAA members by addressing inquiries, resolving issues, and offering information on services and products.
- Processed a high volume of DMV transactions accurately and efficiently, including title transfers, dmv renwals, out of state title transfers and suspension removals
- Provided Notary Services to AAA Members
- Promoted and cross-sold a variety of AAA products and services..
- Assisted branch managers in maintaining branch operations, ensuring compliance with regulatory requirements and internal policies.
- Control Cashier for office. Assists other team members in resolving errors in transactions.
- Orders and maintains all DMV inventory for our office.
- Collaborated with team members to achieve branch goals and enhance overall member satisfaction through proactive communication and support.
Office Manager/Administrative Assistant
Bumper 2 Bumper
09.1997 - 09.2021
- Family business; I was a key figure in the initial start up and have continued to assist in companies success and growth, I recently sold my interest in the business but have continued my employment to ensure a smooth transition
- Organizes and maintains company records and files, orders office supplies and equipment as needed
- Prioritizes phone calls, customer needs, and incoming mail
- Prepares and updates Monthly billing statements for all Corporate accounts
- Prepares and oversees payroll for all employees, submits all information to accountant Inputs and submits all Quickbooks information to accountant
- Excellent customer service skills and positive attitude as demonstrated by receiving several positive comments from customers on our Yelp
Receptionist/File Clerk
Ashworth Blanchet & Christenson Family Law
03.1995 - 04.2020
- Began employment prior to opening a family business and have continued filling in on an "as needed" basis for other employees vacations, illness etc.
- Prioritizes phone calls, customer needs, and incoming mail
- Constructed and maintained the company calendar and scheduled client appointments to ensure efficient daily operations
- Monitored office supply inventory and completed or scheduled maintenance of all office equipment in order to avoid malfunctions
- Senior Attorney/Partner retired and practice is downsized so my help was no longer be needed
Customer Relations Specialist
Volvo Cars San Diego
11.2015 - 06.2017
- Assisted Service Manager with Clients who required one on one attention for their specific needs and concerns.
- My attention to detail and ability to follow through to assure the dealership that all needs and concerns were addressed and completed was main focus of my position. Thus ensuring positive reviews and customer retention
- Assisted Service writers and Service Technicians with customer concerns, communicating between all parties involved to resolve and ensure customer satisfaction.
- Left position to return to family run business that needed my support and experience prior to selling my interest.
Education
Real Estate
Cuyamaca College
El Cajon08-2024
Office Management
Cuyamaca College
El Cajon06-2024
Skills
- Notary Public
- Spanish
- Highly Organized
- Attention to Detail
- Teamwork & Collaboration
- Time Management
- Written & Verbal Communication
- Problem Solving
- Customer service
- Microsoft office
Certification
Notary Public
Languages
Spanish: conversational
Advanced (C1)
English: Fluent
Advanced (C1)
Timeline
Branch Member Specialist
AAA-Automobile Club Southern California
10.2021 - Current
Customer Relations Specialist
Volvo Cars San Diego
11.2015 - 06.2017
Office Manager/Administrative Assistant
Bumper 2 Bumper
09.1997 - 09.2021
Receptionist/File Clerk
Ashworth Blanchet & Christenson Family Law
03.1995 - 04.2020
Real Estate
Cuyamaca College
Office Management
Cuyamaca College
Notary Public
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