CRAMELIA NEAL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager/Paralegal
Susan Gray Law, PA
2012.01 - Current
- Draft complex contracts; Manage 100% of the firm's E-Billing (Clio) and coordinate with accountant for finalization of reports, coding, etc.
- Administer all HR duties, including but not limited to, payroll, accounting, and bookkeeping (QuickBooks)
- Prepare monthly expense reports, reduce and collect on accounts receivable/payable
- Draft and prepare legal correspondence
- Assist and prepare Lawyer for trial(s) by drafting legal correspondence, affidavits, motions, discovery, pleadings, and witness lists
- Extensive investigative client/third party and case research, case law and adapt the same as needed in cases
- Serve as project manager and sole liaison between attorney and clients, including managing high email and call volume daily and scheduling consultations
- Comply with daily/monthly billable hour requirement(s)
- Assist with legal research, utilizing resources like LexisNexis and Westlaw extensively
- Organizing and managing documents, including the creation of spreadsheets and retrieval systems
- Arrange travel, including flight, hotel, and ground transportation, schedule meetings and manage calendars for firm.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Estate Planning & Family Law Legal Assistant
Craige Brawley Liipfert Walker, LLP
2011.01 - 2012.01
- Legal Research, draft, edit, critique and revise correspondence and legal documents
- Maintain direct communication with clients and opposing parties
- Assist attorneys with all aspects of preparation for family law cases, including client interviews, trial preparation and attendance at hearings
- Notarization of legal documents.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Executive Assistant
Environmental Air Systems (EAS)
2010.01 - 2011.01
- Perform administrative duties which involve answering phone calls, filing papers, coordination of vendors, calendar management and schedule meetings with staff and outside agencies as needed
- Arrange travel, flight, hotel etc
- For CEO and staff
- Timecard entry and payroll
- Preparation of blueprints for commercial air units, aid contractors and the CEO in daily tasks that were vital to the operation of the business
- Notarize documents as needed.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Office Manager/Paralegal
George Cleland, Attorney at Law
2007.01 - 2010.01
- Office Management, Payroll, Human Resources
- Entry of Data
- Compile litigation and E-billing information for preparation of responses to opposing counsels' requests
- Provide detailed assistance with litigation matters by engaging in legal research using Westlaw and LexisNexis, etc
- Conduct client and witness interviews; create memos that summarize their testimonies and present it to the attorney
- Perform administrative duties including but not limited to, direct client communication, document filing and organizing clients' files
- Maintain monthly client billing and reduce accounts receivable monthly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science -
LIBERTY UNIVERSITY
Lynchburg, VA06.2024
High School Diploma -
SOUTH STOKES HIGH SCHOOL
Walnut Cove, NC06.2003
Skills
- North Carolina Certified Notary public
- 18 YEARS - C-Level Relationships
- 21 YEARS - Executive & Attorney Support
- Administrative Assistant
- Ability to multi-task, work in high pressure environment; Problem Solver
- E-Billing & Coding
- Team Leadership
- Calendar Management & Travel Arrangement
- Project Management & Analytical Skills
- Legal Research
- Human Resources/Payroll
- Accounts Receivable/Payable
- Accounting & Bookkeeping
- Budget & Expense Reports
- Client/Customer Service
- Database Management; Data Entry
- Editing and Proofreading
- Legal Administration/Paralegal
- Business Correspondence
- Confidentiality
- Credible and Dependable
- Strong organizational skills/Profound Communication (written/verbal)
- Dedicated Work Ethic
- Extremely Organized and Detail Oriented
- Time Management Skills
- Management/Leadership
- Critical Thinking & Adaptability
- 75 WPM Typing Speed
- Purchasing, inventory control procedures
- Ability to effectively build rapport and relationships
- Experience managing multiple priorities while being adaptable and flexible
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Clear oral/written communication
- Administrative Support
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Document Management
- Account Reconciliation
- Scheduling and calendar management
- Excellent multi-tasking ability
- Customer Relations
- Human Resources
- Proficient in MS Office
- Case Management
- Client Communication
- Notary Public
- Document drafting
- Calendar Management
- Document Preparation
- Legal writing
- Proofreading
- Litigation Support
Tools And Software
- Microsoft Suite/Cloud Based Programs
- Advanced Excel, PowerPoint, Word
- Outlook/Google Suite
- Calendly
- QuickBooks; Concur
- Salesforce
- Bitwarden
- SharePoint; Visio
- Sage Software
- Workforce; ADP; Workday
- E-Billing; SaaS; NetSuite; Clio; Smokeball;Tabs Client Management Software
References
- Brittany Kegley Brittany.Kegley@ngic.com
- Samantha Thornton Samantha@Spidellfamilylaw.com
- Liz Denton Liz@thehelmsfirm.com
Certification
- CNP - Certified Notary Public
Timeline
Office Manager/Paralegal
Susan Gray Law, PA
2012.01 - Current
Estate Planning & Family Law Legal Assistant
Craige Brawley Liipfert Walker, LLP
2011.01 - 2012.01
Executive Assistant
Environmental Air Systems (EAS)
2010.01 - 2011.01
Office Manager/Paralegal
George Cleland, Attorney at Law
2007.01 - 2010.01
Bachelor of Science -
LIBERTY UNIVERSITY
High School Diploma -
SOUTH STOKES HIGH SCHOOL
- CNP - Certified Notary Public
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