William Federoff
Edmore,MI
Summary
Certified IT Operations Specialist looking to break into the Field Technician field, who has completed a rigorous 30-week IT Security and Administration program. Equipped with hands-on experience in setting up administrator and server accounts, experienced in managing system security and functionality, and experienced with repair services. Possesses multiple certifications showing understanding of several complex topics, such as networking, security, virtualization, cloud computing, and troubleshooting for multiple devices.
Overview
7
7
years of professional experience
Work History
IT Tutor
Climb Hire
San Francisco, CA
04.2024 - 08.2024
- Improved learning experience and retention of objects and sub-objectives in students by 20% through the curation of a knowledge base for teachers and the creation of mock exams for students.
- Coached students on problem solving techniques used in the IT field to encourage critical thinking skills. This resulted in a 15% higher certification pass rate among students.
Front End Manager
Vons
La Mesa, CA
08.2017 - 02.2023
- Increased final sales were captured by 15% through the resolution of customer inquiries and problems that required management-level escalation.
- Mentored employees in the management of complicated sales, complex issues, and difficult customers, resulting in passing yearly sales expectations by over 8% from 2020 onward.
- Utilized technical skills and knowledge to perform routine manual maintenance on point-of-sale terminals, thermal and laser printers, hardware and software components, and industrial machinery, such as refrigeration units and balers.
Education
Information Technology Security and Administration Program - Information Technology
MyComputerCareer
Indianapolis, IN06.2024
Skills
- Adaptable
- Communication
- Critical Thinking
- Detail Oriented
- Network Solutions
- Organization
- Problem Solver
- Professionalism
- Risk Management
- Time management
- Troubleshooting
Qualifications
- Experienced in using both hand and power tools, multimeters, test leads, and voltage testers.
- Experienced in maintaining LAN and WAN configuration, and in the implementation and maintenance of hardware, software, and wiring for various devices, such as servers, computers, and printers.
- Experienced in the disassembly and diagnostics of equipment, including printers, computers, laptops, and other Internet of Things devices.
Timeline
IT Tutor
Climb Hire
04.2024 - 08.2024
Front End Manager
Vons
08.2017 - 02.2023
Information Technology Security and Administration Program - Information Technology
MyComputerCareer
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