Alyssa Avilla
Kent,WA
Summary
Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over two years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
My desired career is to be in the coffee industry and promote great customer service and great coffee!
Overview
4
4
years of professional experience
Work History
Manager/Barista
Big Foot Java
Issaquah , WA
2022.02 - Current
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Designed and adjusted work schedules to meet business demands.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Barista
Seatac , WA
2020.07 - Current
- Made and served specialty coffee and tea beverages
- Thoroughly learned all drink and food preparations to offer customers detailed descriptions
- Helped customers decide on menu items with knowledgeable suggestions
- Kept supplies and retail products well-stocked and organized in fresh, engaging displays
- Connected with customers and gave each person a positive experience to promote long-term loyalty
- Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
Toddler Daycare Teacher
Giving Tree Learning Center
Kent , WA
2020.11 - 2021.06
- Incorporated a wide range of activities and field trip opportunities to broaden the horizons of each child
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
- Maintained a positive and encouraging learning environment with the use of positive reinforcement strategies
- AA
Footwear Associate/ Footwear Lead
Dicks Sporting Goods
Tukwila , WA
2019.02 - 2020.02
- Assigned signage for temporary sales
- Minimized loss by watching for and recognizing security risks and active theft
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Quickly connected with each customer to offer assistance and promote products
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Maintained revenue by attracting customers with attractive sales displays
- Ordered, organized, and rotated supplies
- Received and routed incoming mail, packages, and deliveries
- Filed records to keep system efficient and information organized
- Kept inventory levels optimized and supplies organized for forecasted demands
- Reviewed activities regularly to identify opportunities for improvement
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Protected business from unnecessary liability by carefully following security and safety standards.
Education
High School Diploma -
James Campbell High School
Skills
- Attention to detail Multitasking
- Verbal communication Clean and sanitize
- Prepare beverages Connecting/ Engaging/ maintaining Conversation with people
- Very Friendly Quick Learner
- Money Handling
- Training and Onboarding
- Delegating Assignments and Tasks
- Front of House Management
- Intuit QuickBooks
- Scheduling Staff
- Back of House Management
Timeline
Manager/Barista
Big Foot Java
2022.02 - Current
Toddler Daycare Teacher
Giving Tree Learning Center
2020.11 - 2021.06
Barista
2020.07 - Current
Footwear Associate/ Footwear Lead
Dicks Sporting Goods
2019.02 - 2020.02
High School Diploma -
James Campbell High School
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