Summary
Overview
Work History
Education
Skills
Timeline
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Standrea Patterson

Montgomery,AL

Summary

CUSTOMER SUCCESS MANAGER Client Services | Customer Relationship Management | Account Management Reliable, energetic and resourceful customer service professional with over four years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Golden Shears
03.2018 - Current
  • Used strong communication skills to collaborate with team members to ensure efficient service.
  • Created and maintained office forms and procedures to assist with administrative tasks
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted and welcomed clients with a warm, friendly and positive attitude
  • Opened the store and closed every day after making sure staff has completed the ending shift orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Manager on Duty

Corporation TK Logistics LLC
02.2019 - 03.2022
  • Responsible for accessing all accounts while ensuring quality service
  • Promptly respond to customer enquiries in person or via phone, email, mail or social media
  • Quickly and efficiently open customer accounts by accurately recording account data
  • Maintain patience and even temper and have the ability to mediate arguments
  • Continue to be a moral and ethical role model for peers
  • Maintain financial accounts by processing customer adjustments timely and professionally
  • Made sure to evaluate each account carefully and thoroughly
  • Constantly changing environments and adapts flexibly in shifting projects
  • Do whatever it takes to keep the business/company a-float and very calm and collective
  • Oversee and manage over 25 people and manage their day-to-day procedures
  • Validate that all company procedures, rules, and policies are being excelled 100% by all employers including self
  • Self evaluation once a week

Education

Associates of Arts - Human Resource

Amridge University
Montgomery, AL
2019

Bachelors of Science - Resource Management

Amridge University
Montgomery, AL
2020

Master of Science - Adult Education

Troy University
Troy, AL
08.2024

Skills

  • Professional
  • Great use of of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Comfortable working in both Microsoft Windows 10 and Mac OS X
  • Excellent communication skills
  • Leadership
  • Training and Development
  • Supervising Employees
  • Financial Management
  • Inventory Oversight
  • Business Planning
  • Resolving Complaints

Timeline

Manager on Duty

Corporation TK Logistics LLC
02.2019 - 03.2022

Front Desk Receptionist

Golden Shears
03.2018 - Current

Associates of Arts - Human Resource

Amridge University

Bachelors of Science - Resource Management

Amridge University

Master of Science - Adult Education

Troy University

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Standrea Patterson