SUSAN NEDELKA

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
• Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
• Exceeded corporate quotas for monthly policy sales.

Customer Service Representative

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
• Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
• Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
• Provided coverage option information to assist clients in protecting assets.
• Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
• Exceeded corporate quotas for monthly policy sales.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Educated clients on insurance policies and procedures.