Deon M. Hobbs
San Antonio,Texas
Summary
Nurse Leader with over 30 years of successful experience in leadership and quality outcomes management. Recognized consistently for performance excellence and contributions to success in healthcare. Has strong knowledge of LEAN and Six Sigma skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Motivated to learn, grow and excel in quality.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Director of Quality and Patient Safety
The Children's Hospital Of San Antonio - CHRISTUS
San Antonio, TX
08.2017 - Current
- Collaborated with physicians, leadership and clinicians to implement high reliability strategies within our facility.
- Created and implemented a quality dashboard. Created unit specific dashboards to monitor quality and nursing sensitive outcomes.
- Collaborated with physicians and clinicians to reduce our SSE rate by 60%.
- Led implementation of a successful safety and reporting program. Have the highest reporting rate within the system.
- Collaborated with physicians and led a sepsis task force. Implemented an ED sepsis screening protocol and an inpatient screening protocol. Reduced missed sepsis cases by 90%.
- Collaborated with the nursing team to reduced CAUTI rate to zero for past 12 months.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully led the organization to continually meet accreditation with out any conditional findings during this time.
Interim CNO
Christus Santa Rosa Hospital - Westover
San Antonio, TX
02.2017 - 08.2017
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Led operational oversight and budgetary supervision for 250 bed hospital.
Chief Nursing Officer
CHRISTUS Santa Rosa – New Braunfels
New Braunfels, Texas
02.2012 - 02.2017
- Direct day-to-day administrative and operational functions for 150-bed facility, providing guidance and leadership to over 700employees.
- Collaborated with team and led a successful Patient experience committee. Resulting in high ED and Inpatient satisfaction over 85%ile according to Press Ganey.
- Associate satisfaction above the 70 percentile as measured by Press Ganey
- Physician satisfaction has steadily improved year after year in both quality of Nursing and quality of care provided
- Eliminated all agency nursing costs
- Achieved the Beacon Award for excellence for the ICU at NB
- Zero CLABSI and VAPs for 3 consecutive years
- Reduced nursing turnover from 22% to 12%.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Project manager for 4.5 million dollar renovation project of facility.
- Directed and opened a free standing Emergency Room.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
Chief Nursing officer
CHRISTUS Santa Rosa- Medical Center
San Antonio, Texas
01.2007 - 01.2012
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Assisted with preparation of budget and expense reports.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
Director of Patient Care Services
CHRISTUS Santa Rosa Children’s Hospital
San Antonio, Texas
01.2001 - 01.2007
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful patient experience program. Had above 90%ile inpatient satisfaction for 8 quarters in a row.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for 200-bed facility, providing guidance and leadership to over1000 employees across more than 20 departments.
Director of Emergency Services
Santa Rosa Healthcare
San Antonio, TX
01.1997 - 01.2001
- Director of Emergency Services for 3 separate emergency rooms on 3 locations.
- Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
- Built and strengthened relationships with physicians, EMS departments and agencies to manage effective planning and implementation of emergency response strategies.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Oversaw daily operations to ensure high levels of productivity.
Education
Diploma - General Nursing, Midwifery, Psychiatry and Community Health
Carinas Nursing College
Cape Town, South Africa 01.1990 - 01.1995
Skills
Process Improvement
Lean manufacturing concepts
Determining metrics
Operations management
Teamwork and Collaboration
Leadership
Excellent Communication
Additional Information
- Honors & Awards , Graduated from the CHRISTUS Academy 2006 Completed the CHRISTUS Santa Rosa Mentor Program 2005 Team Spirit Award 2005
Accomplishments
- Completed the CHRISTUS Santa Rosa Mentor Program - 2005
- Currently I continue to provide formal mentoring under the mentoring program.
- Graduated from the CHRISTUS Leadership Academy - 2006
- Received multiple Team Spirit awards.
- Recognized as a Tier 1 Leader, 2017 , 2018
Timeline
Director of Quality and Patient Safety
The Children's Hospital Of San Antonio - CHRISTUS
08.2017 - Current
Interim CNO
Christus Santa Rosa Hospital - Westover
02.2017 - 08.2017
Chief Nursing Officer
CHRISTUS Santa Rosa – New Braunfels
02.2012 - 02.2017
Chief Nursing officer
CHRISTUS Santa Rosa- Medical Center
01.2007 - 01.2012
Director of Patient Care Services
CHRISTUS Santa Rosa Children’s Hospital
01.2001 - 01.2007
Director of Emergency Services
Santa Rosa Healthcare
01.1997 - 01.2001
Diploma - General Nursing, Midwifery, Psychiatry and Community Health
Carinas Nursing College
01.1990 - 01.1995