David D. Woodrome
Jefferson,GA
Summary
Results-driven sales professional with a proven track record in proactively positioning and selling service solutions. Expertise in end-to-end account management and business development, leading to significant revenue growth with key customers. Committed to enhancing customer relationships and delivering tailored service offerings.
Overview
25
25
years of professional experience
Work History
Senior Service Business Manager
Juniper Networks
Jefferson, GA
05.2016 - Current
- Establish, develop, and maintain business relationships with current and prospective customers to grow service revenue at a high margin.
- Contract / RFx analysis and response for the services organization to limit risk, maximize margin, and ensure the service delivery capabilities.
- Develop service strategies that are designed to enhance customer experience and grow service revenue.
- Analyze assigned customer accounts by performing white space analysis for upselling opportunities, customer service usage, and trends.
- Look for opportunities to develop new services that create new revenue streams while helping customers achieve their goals.
- Prepare and present to customers in quarterly business reviews the post-sales status of the account, to include end-of-life analysis, TAC and RMA cases summary, and potential additional services opportunities.
- Lead cross-functional teams to ensure service delivery expectations are obtained.
- Perform an annual account analysis to forecast the upcoming years' service revenue.
- Create, manage, and maintain account opportunities within CRM tools.
- Working on strategic accounts in the Service Provider vertical.
Customer Program Manager
Adva Optical Networking
Norcross, Ga
02.2011 - 05.2016
- Responsible for the ongoing customer experience after the sales cycle.
- Plan, prioritize, and execute service deliveries by working with internal and external stakeholders.
- Leading the activities of large and/or technically complex network rollout and implementation projects for multiple service markets.
- Assessing and prioritizing customer project needs.
- Developing required project documentation, identifying project goals and tasks, and generating assignments consistent with meeting objectives.
- Direct and provide technical support to the field service operation to ensure that short- and long-term operational objectives and financial goals are obtained.
- Monitor and track equipment deliveries, service costs, project activities, and customer turnover requirements.
- Ensuring the quality of services provided to the customer meets or exceeds established standards.
- Maintaining documentation of project data, plan, progress, issues, resolution, risks, task completion, lessons learned, and variances.
- Ensuring all relevant cost control processes are utilized.
- Organizing and leading a cross-functional project team.
- Continually performing risk management assessments.
- Managing change, formulating action plans, and mitigating risk to minimize schedule delays and costs.
Customer Project Manager
Adva Optical Networking
Norcross, Ga
10.2006 - 02.2011
- Managed coordination of internal teams for the delivery and installation of complex turnkey technical projects.
- Oversee project phases from pre-sales opportunity to commissioning.
- Negotiated operational delivery aspects, project scope, and statements of work for deliverables.
- Executed detailed project planning covering activities, schedules, milestones, resource allocation, cost management, and risk evaluation.
- Project communication, documentation, reporting, and quality assurance.
- Collaborated closely with all relevant internal teams (i.e.,
- Coordinated deployment of complex technical projects for customers.
- Oversee entire project lifecycle, from internal kick-off to customer acceptance.
Network Integration Engineer/Project Manager
Communications Consulting Group
Atlanta, Ga
09.2005 - 10.2006
- Primary contact for customer interface
- Managed and performed sites surveys, fiber characterization, installation, commission and testing of equipment
- Provide customers with quality assurance and focus on the importance of instilling the company's values and expectations in new employees
- Training of employees on complex DWDM systems
Network Integration Engineer/Project Manager
AVC Global Services
Atlanta, Ga
04.2003 - 09.2005
- Primary contact for customer interface
- Managed and performed sites surveys, fiber characterization, installation, commission and testing of equipment
- Reporting necessary data for the job tracking and cost analysis for projects
- Acts as the sole customer interface for primary customer, Movaz Networks
- This requires, sites survey, fiber characterization, the installation and testing equipment, as well as provide estimates, and budgeting of resources
- Provide customers with quality assurance and focus on the importance of instilling the company's values and expectations in new employees
Manager Power Systems Division
Hal-Tec Network Services
Atlanta, Ga
10.2002 - 04.2003
- Responsible for direct interface with customer in sales, billing, and managing installation work force
- Including evaluation of the customer's network requirements, engineering
- Also provided estimates of repair and/or replacement of outside plant power systems in remote terminal locations
- Provided excellent customer service with detailed summary of activities and billing based on each specific activity
- Managed installation team which included forecasting craft personnel and ensuring customer's specifications and deadline were obtained
- Provided customer with quality assurance, employee evaluations and was able instilling the company's values and expectations in new employees
Communications Service Technician
TJ Communications
St Augustine, FL
03.2002 - 09.2002
- Maintaining, analysis of, and repairing of UHF/VHF/800 MEG communications equipment for various government agencies
- Maintained traffic control systems for government agencies with component level repair
Associate Communication Service Technician
Lucent Technologies
Jacksonville, FL
03.2000 - 11.2001
- Responsible for the installation of transmission, switching, power, and the wireless equipment in central offices, customer premises, and outside plant (cabinets, huts, and C.E.V.) locations
- Responsible for the installation, testing and removal of communication equipment
- Also, ran cables, connected wires, and performed quality tests as needed
- Trained and familiar with splicing and terminating copper cable and fiber optic cable
Education
Bachelor of Science-Business / Management Degree -
University of Phoenix
04.2003
Aircraft Electrician - Apache Helicopter qualified
United States Army
01.1992
Skills
- Teamwork and collaboration
- Problem resolution
- Communication
- Analytical and critical thinking
- Decision-making
- Relationship building
- Collaboration
- Customer service
References
References furnished upon request
Military Experience
United States Army, 1988-1992, Aircraft Electrician (68F10)/ Apache Helicopter qualified (X1)/ Veteran of Desert Storm War
Timeline
Senior Service Business Manager
Juniper Networks
05.2016 - Current
Customer Program Manager
Adva Optical Networking
02.2011 - 05.2016
Customer Project Manager
Adva Optical Networking
10.2006 - 02.2011
Network Integration Engineer/Project Manager
Communications Consulting Group
09.2005 - 10.2006
Network Integration Engineer/Project Manager
AVC Global Services
04.2003 - 09.2005
Manager Power Systems Division
Hal-Tec Network Services
10.2002 - 04.2003
Communications Service Technician
TJ Communications
03.2002 - 09.2002
Associate Communication Service Technician
Lucent Technologies
03.2000 - 11.2001
Bachelor of Science-Business / Management Degree -
University of Phoenix
Aircraft Electrician - Apache Helicopter qualified
United States Army
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